Maxim. 2 Posted January 3, 2018 Share Posted January 3, 2018 One of PC with Ubuntu 16.04 is offline for some time in ERA console, I've looked through logs and last error in logs is "Service" "SSL initialization failed". Any clues what had happened? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted January 3, 2018 ESET Staff Share Posted January 3, 2018 Could you please provide more details, i.e. whole trace log line? ERA Agent uses OpenSSL libraries (especially libcrypto.so) and it does not work correctly with version 1.1.* and newer. In case you installed such version, it is possible that it has priority before older version... could you verify installed openssl version(s)? Link to comment Share on other sites More sharing options...
Maxim. 2 Posted January 4, 2018 Author Share Posted January 4, 2018 16 hours ago, MartinK said: Could you please provide more details, i.e. whole trace log line? ERA Agent uses OpenSSL libraries (especially libcrypto.so) and it does not work correctly with version 1.1.* and newer. In case you installed such version, it is possible that it has priority before older version... could you verify installed openssl version(s)? 1.0.2g, I'll send trace log file to you by direct message. Link to comment Share on other sites More sharing options...
Maxim. 2 Posted January 4, 2018 Author Share Posted January 4, 2018 Any news? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted January 5, 2018 ESET Staff Share Posted January 5, 2018 Unfortunately trace.log did not provide any more details. Could you please provide output of commands (executed in root terminal, i.e. after sudo su) openssl version locate libcryto dpkg -l | grep -e "openssl" Any chance there were system configuration changes on 15th December, for example system update? Seems that it worked correctly (problem with this library would most probably result in runtime errors) until it was started on 18th December (after weekend). As a last resort, capturing "strace" report of AGENT startup may help. Technically you have to perform following steps: sudo su cd /opt/eset/RemoteAdministrator/Agent service eraagent stop strace -t -s 2048 -o /tmp/eraagent_strace.txt ./ERAAgent where file /tmp/eraagent_strace.txt will contain required log -> please send it to me via PM as it may contain sensitive information. Also please check that ERAAgent will actually fail with the same error, because there is a chance that when executed manually from terminal, it will work because of different environment as when executed as daemon. Link to comment Share on other sites More sharing options...
Maxim. 2 Posted January 9, 2018 Author Share Posted January 9, 2018 I've sent you strace log file via PM. Link to comment Share on other sites More sharing options...
Maxim. 2 Posted January 9, 2018 Author Share Posted January 9, 2018 I've sent you strace log file via PM. Link to comment Share on other sites More sharing options...
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