Protocol filtering not functional

[sdnian 6]

A few days ago, I upgraded the EEA to 6.6.2064. Most of computers are normal, but there are a few Windows XP SP3 computers that appear Protocol filtering not functional errors.I tried to remove it, go back to the status without the old version, and reinstall. But the problem persists. This problem is not always the same, sometimes normal, sometimes there are errors. Any solution to fix it?

[Marcos 5,074]

It would help if you could temporarily uninstall EEA and install ESET Endpoint Security to troubleshoot this issue. If you are willing to do that, I can provide you with a trial license for EES. It has an option to generate advanced firewall logs which is needed to determine the source of the issue.

Also it appears you have diagnostic logging enabled. It should only be enabled when instructed by customer care while tackling particular issues. Please change logging verbosity to informative.

[sdnian 6]

4 minutes ago, Marcos said:

It would help if you could temporarily uninstall EEA and install ESET Endpoint Security to troubleshoot this issue. If you are willing to do that, I can provide you with a trial license for EES. It has an option to generate advanced firewall logs which is needed to determine the source of the issue.

Also it appears you have diagnostic logging enabled. It should only be enabled when instructed by customer care while tackling particular issues. Please change logging verbosity to informative.

Okay, I could try it. Please tell me what option to generate advanced fireall logs  and the trial license. Thank you.