kapela86 11 Posted November 17, 2017 Share Posted November 17, 2017 (edited) We have a ESET Endpoint Security + File Security license for 50 computers. I saw two computers that I didn't recognize, I deactivated them, then the next day I checked they were again there and activated. I did this again and later they were there again (with activated date corresponding to deactivation). I suspect someone is using our key, but I can't figure out who. Can I somehow block them permanently from using our key? Edited November 17, 2017 by kapela86 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 17, 2017 Administrators Share Posted November 17, 2017 Are those Endpoints managed by ERA? If so, couldn't it be that they fall into a dynamic group with not activated Endpoint and activation is triggered automatically? Link to comment Share on other sites More sharing options...
kapela86 11 Posted November 17, 2017 Author Share Posted November 17, 2017 No, they are not activated from ERA Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 17, 2017 Administrators Share Posted November 17, 2017 21 minutes ago, kapela86 said: No, they are not activated from ERA So the ERA agent is not installed and running on these machines at all? Link to comment Share on other sites More sharing options...
kapela86 11 Posted November 17, 2017 Author Share Posted November 17, 2017 (edited) And how would I know that, I'm telling you, " I suspect someone is using our key ". Edited November 17, 2017 by kapela86 Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted November 18, 2017 ESET Staff Share Posted November 18, 2017 As of now, blacklisting of devices is not possible. What could help is to contact your ESET sales representative, and ask themto reset your license key. Link to comment Share on other sites More sharing options...
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