Shafiq 0 Posted October 27, 2017 Share Posted October 27, 2017 Hi, I have initiated the task in ERA, to upgrade ERA from 6.4 to latest 6.5 ERA. I have run the task from Admin ->client task -> Remote administrator components upgrade. The task is still in planned state even after 20 hours. Can you please help me to resolve this issue. Server: Windows server 2012 R2 64 bit ESET ERA server version: 6.4.295.0 ESET ERA web console version: 6.4.281 ************************************ update module 1069 (20161122) Translation support module 1636 (20171010) configuration module 1526.5 (20170926) sysinspector module 1269 (20170321) Link to comment Share on other sites More sharing options...
Shafiq 0 Posted October 27, 2017 Author Share Posted October 27, 2017 Can anyone Please help me to resolve this issue. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted October 29, 2017 Author Share Posted October 29, 2017 Marcos or anyone from ESET help me on this issue please. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted October 30, 2017 ESET Staff Share Posted October 30, 2017 Can you send us the details about: - is the agent, to which the task has been scheduled to connecting? - what is the target / scheduling (settings) of this client task? Link to comment Share on other sites More sharing options...
Shafiq 0 Posted October 30, 2017 Author Share Posted October 30, 2017 I only want to upgrade ERA server and Web console on Internal ESET antivirus server. scheduling is ASAP Link to comment Share on other sites More sharing options...
Shafiq 0 Posted October 30, 2017 Author Share Posted October 30, 2017 HI Michal, The agent wasnt communicating with the ERA server. Once i reinstall the agent and communication happen.. ERA was able to upgrade. Your hint on Agent helped me resolved the issue. Thank you. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted October 31, 2017 ESET Staff Share Posted October 31, 2017 It´s important to understand, that the "ERA components upgrade task", is a "client task" type, which means, it is being carried out by ERA agent. Means, that ERA agent downloads the ERA server / ERA webconsole from ESET repository, and upgrades them. It also upgrades himself, during the process. If agent is not connecting (for whatever reason), task will not be executed. Link to comment Share on other sites More sharing options...
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