Jump to content

ERA upgrade still in planned state


Shafiq
 Share

Recommended Posts

Hi,

I have initiated the task in ERA, to upgrade ERA from 6.4 to latest 6.5 ERA. I have run the task from Admin ->client task -> Remote administrator components upgrade.

The task is still in planned state even after 20 hours. Can you please help me to resolve this issue.

Server: Windows server 2012 R2 64 bit

ESET ERA server version: 6.4.295.0

ESET ERA web console version: 6.4.281

************************************

update module 1069 (20161122)

Translation support module 1636 (20171010)

configuration module 1526.5 (20170926)

sysinspector module 1269 (20170321)

Link to comment
Share on other sites

  • ESET Staff

Can you send us the details about:

- is the agent, to which the task has been scheduled to connecting?

- what is the target / scheduling (settings) of this client task?

Link to comment
Share on other sites

HI Michal,

The agent wasnt communicating with the ERA server. Once i reinstall the agent and communication happen.. ERA was able to upgrade.

Your hint on Agent helped me resolved the issue. Thank you.

 

 

Link to comment
Share on other sites

  • ESET Staff

It´s important to understand, that the "ERA components upgrade task", is a "client task" type, which means, it is being carried out by ERA agent. Means, that ERA agent downloads the ERA server / ERA webconsole from ESET repository, and upgrades them. It also upgrades himself, during the process. If agent is not connecting (for whatever reason), task will not be executed.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...