ScottWStewart 2 Posted October 17, 2017 Posted October 17, 2017 I have a windows 7 PC that is using one of my License Seats and the computer is close to failing. I tried the deactivate products action but got the following error: Product deactivation doneshop2-pc- License - failed to deactivate: Internal server error I need to free up this seat for the new PC that will be replacing the malfunctioning PC.
Administrators Marcos 5,441 Posted October 17, 2017 Administrators Posted October 17, 2017 If you have an older build of Endpoint v6.6 installed, please install the latest version 6.6.2052.0 which addresses an issue with deactivation.
ScottWStewart 2 Posted October 17, 2017 Author Posted October 17, 2017 Thanks Marcos, the PC is very slow and about to fail. I hope it will take the update before it fails completely.
ScottWStewart 2 Posted October 17, 2017 Author Posted October 17, 2017 The PC is virtually non-responsive now and I can't even move the update over from the USB drive. I can't do a remote update because we are not on a true domain. Is there a place in the Remote Administrator to dissociate the seat from the client?
Administrators Marcos 5,441 Posted October 17, 2017 Administrators Posted October 17, 2017 Please pm me your public license ID as well as the device name as shown in the ELA portal.
ScottWStewart 2 Posted October 17, 2017 Author Posted October 17, 2017 Hi Marcos, did I get to you all the information you needed to assist me? Thanks
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