PC Not allowing me to deactivate products

[ScottWStewart 2]

I have a windows 7 PC that is using one of my License Seats and the computer is close to failing. I tried the deactivate products action but got the following error:

Product deactivation done

shop2-pc
- License  - failed to deactivate: Internal server error

I need to free up this seat for the new PC that will be replacing the malfunctioning PC.

[Marcos 5,074]

If you have an older build of Endpoint v6.6 installed, please install the latest version 6.6.2052.0 which addresses an issue with deactivation.

[ScottWStewart 2]

Thanks Marcos, the PC is very slow and about to fail. I hope it will take the update before it fails completely.

[ScottWStewart 2]

The PC is virtually non-responsive now and I can't even move the update over from the USB drive. I can't do a remote update because we are not on a true domain. Is there a place in the Remote Administrator to dissociate the seat from the client? 

[Marcos 5,074]

Please pm me your public license ID as well as the device name as shown in the ELA portal.

[ScottWStewart 2]

Hi Marcos, did I get to you all the information you needed to assist me?

Thanks