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PC Not allowing me to deactivate products


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I have a windows 7 PC that is using one of my License Seats and the computer is close to failing. I tried the deactivate products action but got the following error:

Product deactivation done

shop2-pc
- License  - failed to deactivate: Internal server error

I need to free up this seat for the new PC that will be replacing the malfunctioning PC.

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The PC is virtually non-responsive now and I can't even move the update over from the USB drive. I can't do a remote update because we are not on a true domain. Is there a place in the Remote Administrator to dissociate the seat from the client? 

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