Server Task Status is Running but no ongoing progress

[pps 4]

Hello,

I am experiencing the below problem:

I used a Server Task to deploy the agent to about 20 Computers. This was successful for the first 7 PC's but now the status is Running for 2 hours and I see no progress in the Execution details.

This is the second time in two days the same Task freeze occurs and it seems there is no way to stop the specific Server Task even If I reboot the server or stop the ESET Remote Administrator Server service.

Even If the I delete the Task and make a new one the new one is in "stucked" mode.

Is any workaround for this error/bug?

Windows  Server 2016
ESET Remote Administrator Server    ESET, spol. s r.o.    6.5.522.0
 

Update: Task seems running until now (16 hours).

Thanks,

Peter

Edited October 6, 2017 by pps
update

[pps 4]

Hello,

Same issue today out of 21 computers only 4 were successful.

xxxxxxxxxx		2017 Oct 11 17:04:10	Windows network	Task finished successfully
xxxxxxx		2017 Oct 11 17:03:52	Windows network	Task finished successfully
xxxx		2017 Oct 11 17:03:42	Windows network	Task finished successfully
xx		2017 Oct 11 17:03:09	Windows network	Task finished successfully

anyone has any clue why this is happening?

Thanks,

Peter

 

[Marcos 5,074]

If you check client details, is the time of the last agent connection updating? If not,check status.html and trace.log on the client for details about possible issues.

[pps 4]

Hello Marcos,

Thanks for the response,

The only workaround that found to stop the never ending job is to delete the job row from tblf_task_server_status, but this is not solution.  After that running again another duplicated job from the never ending job the agent installation went smoothly in all clents. So there is no way that a client is responsible for this behavior and if it was then the job should skip the client and move to the next one.

Any ideas what to check next?

Is there a way to check the database for errors and consistency?

Thanks,

Peter