jinlei801011 2 Posted September 6, 2017 Share Posted September 6, 2017 Hi ESET, Installed EISv10 in an new Win10 computer without any antivirus inside. EIS was activated and virus signatrue DB is up to date. However during the first scan, computer is blue screen, and stuck on Recovery loop. Error is Your PC/Device needs to be repaired The operating system could not be loaded because a critical system driver is missing File:\\Windows\system32\DRIVERS\eelam.sys Error code: 0xc000000f Press Enter to try again Press F8 for Startup Settings Restart computer doesn't help, cannot go safe mode, stuck on recovery loop. Press F8 can go Startup Settings, but when press F8 again to disable early lauch anti-malware protection option, it does't work and auto back to recovery page again. Please advise Thanks Jin Link to comment Share on other sites More sharing options...
itman 1,659 Posted September 6, 2017 Share Posted September 6, 2017 What ver. of Win 10 you running? I suspect this might be a Secure Boot issue rather than a missing driver. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 12, 2017 ESET Moderators Share Posted September 12, 2017 Hello Jin, if the issue persists, please enable the system to generate full memory crash dumps and after the following crash, send me a link to compressed memory dump to check. Regards, P.R. Link to comment Share on other sites More sharing options...
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