Blue screen after EIS installation (Driver missing)

[jinlei801011 2]

Hi ESET,

Installed EISv10 in an new Win10 computer without any antivirus inside. EIS was activated and virus signatrue DB is up to date. However during the first scan, computer is blue screen, and stuck on Recovery loop. Error is

Your PC/Device needs to be repaired

The operating system could not be loaded because a critical system driver is missing

File:\\Windows\system32\DRIVERS\eelam.sys

Error code: 0xc000000f

Press Enter to try again

Press F8 for Startup Settings

Restart computer doesn't help, cannot go safe mode, stuck on recovery loop. Press F8 can go Startup Settings, but when press F8 again to disable early lauch anti-malware protection option, it does't work and auto back to recovery page again.

Please advise

Thanks

Jin

 

[itman 1,924]

What ver. of Win 10 you running? I suspect this might be a Secure Boot issue rather than a missing driver.

[Peter Randziak 1,232]

Hello Jin,

if the issue persists, please enable the system to generate full memory crash dumps and after the following crash, send me a link to compressed memory dump to check.

Regards, P.R.