equipment is not reported to the management console

[Juan50 0]

Good afternoon everyone, I have several computers, which, although they are updated and their respective antivirus work properly, they are not reported to the console. I sent them a wakeup call from the console without any result. I would like to know how I can proceed to solve this problem. Many thanks to all of you.

Best regards

[MichalJ 434]

Is ERA agent installed on the machines and correctly configured to connect to the ERA Server? (if you are using version 6.x).

[Juan50 0]

Exactly, network agents are installed on computers and configured to connect to ERA Server