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Activation in ELA sometimes does not show "from ERA"


TPok
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Hi,

we are managing all ESET Endpoints with ERA version 6.5. Looking in ELA licensing portal some most of the clients show that they were "Activated from ERA". Some clients do not. I looked into the client details inside ERA and these clients show "Activated by ERA : No; Managed by ERA : Yes".

I am completely sure those clients were activated by ERA through a client activation task. I deactivated all clients through ELA and reactivated them through ERA and again some clients are affected. The behavour seems random.

Client agent versions are 6.4 and 6.5, Endpoint Protection version is 6.4.  (Migration to all 6.5 is in progress)

Is there anything I can do to fix this?

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  • ESET Staff

Hello, we will need details, ideally some ID of any of the affected clients (seatname). You cand send me a screenshot from ELA interface (into private message) so we will be able to investigate, why the "activated by ERA" tag is missing. Please also submit at least the PLID of your license. 

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