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License problems?


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Hi all,

For instance,we have trial license with 10pcs (Expired date: 7/1/2017)

On webconsole ERA Server, i create new package Installer included Agent, Product (File Security for Win Server) + activation, everything is okay.

When i run install package was created before on first server, it was sucessfully, you can see:

1.png.aa4590e8f8398cc30609dc919aa7f48e.png

But run this package on second server, i've received more info as below:

2.png.c47b486af6c961ed55207d5aea88e805.png

As the same with package installed, license info (License ID), I don't know Why is it different in "License validity" and "License Type"?

If somebody have any ideas, please let me know?

Thanks a lot!

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  • ESET Staff

Hello, can you please send me (via private message) the respective seatnames of the activated machines?

Seatname is located in the "About ESET File Security" section. We will check, which license information was provided to them, and why. Thank you.

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46 minutes ago, MichalJ said:

Hello, can you please send me (via private message) the respective seatnames of the activated machines?

Seatname is located in the "About ESET File Security" section. We will check, which license information was provided to them, and why. Thank you.

@MichalJ

I just sent it to you, M.J, please help me to check.

Please do not hesitate to contact me if you need further information!

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