tommy456 12 Posted October 19, 2013 Share Posted October 19, 2013 Yesterday i installed ESS v7 over the existing version 6, the installation completed without any obvious issues, But after a short time i because aware of issues with SSL & firefox 24 (getting the error message that the root cert can't be added to browsers) but the cert was already added to firefox , and my mouse disconnecting for no apparent reason whilst browsing So i decided i would try a clean install, i ran the uninstaller via windows control pannel rebooted into safe mode ran the eset uninstaller tool, x2 which successfully completed, rebooted again, found several folders within app data and local (documents &settings deleated those, ran a registery cleaner, Then downloaded the offline V7 installer ran the installer, configured ess v7 And the ssl was at first very buggy, there was a long delay before the pop up cert message appeared, and also longer before some permissions popped up for firefox plugin container, to access the internet (i set the firewall to interactive,and always have) Also eset was blocking the java web site verifing my java install was working, After a bit of disabling/enabling off SSL scanning ssl cert scanning is working partially, anything mozilla still will not connect if you select yes always, infact selecting just yes will also cause ff updater check, addons updater and even plugin check to all fail ,so they didn't fix that problem, But more of a concern for me is the problem with my mouse, it will randomly disconnect ,sometimes it will re connect by it's self other times i have to unplug it ,wait for the notification usb sound and plug it in again , Before i installed V7 my mouse worked without issues, Also the key bindings on one of my games no longer recognises 2 of the side mouse buttons , so there must be some sort of conflict perhaps with the mouse driver software steelseries engine, i have excluded this from the realtime protection and the mouse But it's made no difference , any ideas wellcome, although it maybe a case of contacting support ,or reverting back to V6 nothing new there then,for me Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 19, 2013 Administrators Share Posted October 19, 2013 As for the SSL issue, was Firefox not running at the time you enabled SSL scanning in v7? Do you use a x86 version of Firefox 24? Does the following procedure resolve the issue? - close Firefox (make sure firefox.exe is not among running processes) - disable SSL scanning in v7 and confirm it by clicking OK - enable SSL scanning - start Firefox Regarding the problem with your mouse, please provide us with a link to the vendor's website with more information about this particular model. Do you have Device control integration disabled? Does disabling HIPS and restarting the computer make a difference? Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 19, 2013 Author Share Posted October 19, 2013 (edited) The issue i had with the SSL error "can't install root cert to known browsers" even though it was actually in FF 24 list of certs ect, This would still pop up when FF and associated processes where not running , i tried the suggestion you gave above which still gave the same error, and also manually importing the SSL root cert ,both options didn't work, So i un installed ess v7 and did a clean install which is where i am now, And although the previous root cert error is not present there is often a delay in the SSL pop up from secure web sites,( add or exclude to trusted certs) as well as a long delay of the pop up that the firewall will generate when a program needs to access the internet for the 1st time in particular firefox related connections, which the permissions box appeared several minutes later and after i had closed ff FF 24 is x86 (32bit ) same as the OS Win XPSP3 The device integration so far has been left as per default un selected as i currently don't use any external hdd or flash drives Here is a link to steelseries.com hxxp://steelseries.com/products/mice/steelseries-sensei And the software it needs hxxp://cdn-co.steelseries.com/downloads/drivers/engine/SteelSeriesEngine_2.8.0059_1.exe Which is the newest version i have version 2.7.3047 with fw 246 on the mouse , I didn't upgrade as there was no point as the only thing changed was profiles for games i don't have or want and added support for other devices When the mouse disconnects and doesn't re connect the led display underneath is not illuminated , But it hasn't disconnected for several hours like i said it's random ,and i can't find a definite trigger for it, In the one of the exclusions menus ess v7 lists a tree view of what is connected to the usb ports it names the mouse as a composite device which i have set to be excluded from detection I have as yet not tried with hips disabled, but i shall if it disconnects my mouse again interestingly i don't think hips is showing changes made by software pop ups (set to learning mode ) but there are a few apps in the hips log Just an update, eset caused the mouse to become disconnected /no power , So i following a reboot have HIPS disabled, will report back in 24hrs with the results Edited October 19, 2013 by tommy456 Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 20, 2013 Author Share Posted October 20, 2013 Well after a lot more testing i decided to install the latest steelseries engine/driver software and upgrade the mouse firmware, which had no effect, As a last resort i un installed the steel-series software and so far no usb disconnects with windows saying it suddenly is unable to recognise the device , but un plug it and plug it in again works again,??? So my conclusion is that there is possibly some software conflict going on either with windows O/S or Eset Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 22, 2013 Author Share Posted October 22, 2013 Well after a lot more agro, i found a similar case with the same mouse on the usa Amazon .com mouse disconnecting/reconnecting and becoming unrecognised by windows ,So it may have been a co incidence that it started showing this fault following the install of eset v7 , the mouse has it's own CPU But there are some serious issues with SSL anything that is marked as a browser/email client with SSL set to on will not connect to a site using ssl this forum included, eset v7 simply fails to generate the ssl cert pop up prompt to trust or exclude a web site/domain without this the web site's response is blocked by the dumb eset v7 So is there any proper fix for this ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 22, 2013 Administrators Share Posted October 22, 2013 As for the SSL issue, couldn't it be that you also have another browser or email client installed besides Firefox? For instance, the error message you mentioned occurs if the latest version of Thundebird is installed. If possible, please provide us with step-by-step instructions how to reproduce the issue with certain https sites. Providing us with a demonstration video would be great. Link to comment Share on other sites More sharing options...
tommy456 12 Posted October 23, 2013 Author Share Posted October 23, 2013 (edited) The current issue with SSL scanning that i have is that after disabling ssl completely and re enabling it doesn't make any difference If i kill the eset processes and restart them SSL works again,As if does following a reboot, but after a while it starts failing to display pop ups for certs and for apps accessing the internet for the first time, what it does is fail to display the permission pop up straight away (firewall set to interactive) for what ever the app is that is trying to access then net for the first time, but some minutes/hrs later when i try to browse a ssl web page that i have not been to before the permission pop up that failed to display from the previous app will display but not the ssl cert pop up that is required to access the site, i can see in the firewall that data from the browser regardless of which i use is being sent but no data is received as it's being blocked I have clean installed v7 twice now, same issue with ssl and pop ups & firewall permissions Can they not get ssl protection to work anymore ? Oh and with this install the error i did get when installing eset root cert is gone , Edited October 23, 2013 by tommy456 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 23, 2013 Administrators Share Posted October 23, 2013 Please try to create a demonstration video to illustrate the issues. Alternatively we could connect to your computer remotely and you would show us how the issues manifest. As for the problem with mouse, couldn't it be related to Windows 8.1 upgrade as mentioned on the following websites? hxxp://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-gaming/stalker-cop-mouse-problem/931e4dd5-bb8e-4740-9024-ae7a6861bbb1 hxxp://blog.gsmarena.com/windows-8-1-may-render-games-unplayable-because-of-mouse-lag/ Link to comment Share on other sites More sharing options...
Recommended Posts