Shafiq 0 Posted March 7, 2017 Share Posted March 7, 2017 On ERA console we are seeing “web control is not function” on some computer but on all other computers we do not see this error. Protocol filtering is enable on ERA and this issue is only for few computers. Product: ERA version 6.4 ESET endpoint security 6.4 Link to comment Share on other sites More sharing options...
Shafiq 0 Posted March 7, 2017 Author Share Posted March 7, 2017 Can someone, Please help me with this issue. Link to comment Share on other sites More sharing options...
Former ESET Employees Katarina 3 Posted March 7, 2017 Former ESET Employees Share Posted March 7, 2017 Hello, please attach a screenshot with this error. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted March 7, 2017 Author Share Posted March 7, 2017 Thanks Katarina for the reply. I have attached the screenshot Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted March 7, 2017 Administrators Share Posted March 7, 2017 Could you please post a screen shot of the Protection status window from the computer in question? Also gather logs with ESET Log Collector (see the link in my signature for instructions) and drop me a pm with the output archive attached. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted March 8, 2017 Author Share Posted March 8, 2017 Thank Marcos, The issue is resolved once I exported policy from other computer which do not have issue. What could be the reason. Is this something policy hasn’t been applied properly when I assigned policy from ERA console? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,070 Posted March 8, 2017 Administrators Share Posted March 8, 2017 2 minutes ago, Shafiq said: What could be the reason. Is this something policy hasn’t been applied properly when I assigned policy from ERA console? I have no clue without logs or a screen shot of the warning in the protection status window which should also provide more details about the issue. Should you encounter the issue again, gather logs with ESET Log Collector and take a screen shot of the protection status window on the client as well. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted March 8, 2017 Author Share Posted March 8, 2017 Yes sure Marcos. Thanks you. Link to comment Share on other sites More sharing options...
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