ilir rasiti 0 Posted February 22, 2017 Share Posted February 22, 2017 Hello Eset. I am having problems with the clients " Windows Security Center indicates that the feature is not installed or is not running properly " i hav about 50 computer that hav that problem i did try to read the hxxp://support.eset.com/kb217/?locale=en_US and i did repair also the end point. still it wont get away. is there a fix for it or what shall i do to make it run agian? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 403 Posted February 22, 2017 ESET Staff Share Posted February 22, 2017 Which feature is reporting that problem? Link to comment Share on other sites More sharing options...
ilir rasiti 0 Posted February 23, 2017 Author Share Posted February 23, 2017 On The Remoate Administrator Site. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 403 Posted February 23, 2017 ESET Staff Share Posted February 23, 2017 Nope, you have just shared one part of the report, that reports this problem. Could you place a screenshot of the client details, from one of the affected clients. That might help us to troubleshoot / provide guidance. Link to comment Share on other sites More sharing options...
ilir rasiti 0 Posted February 23, 2017 Author Share Posted February 23, 2017 that is the problem i get in my remoate administrator. i did try to reinstall on some pc it dont help, then i did try to use the link hxxp://support.eset.com/kb217/?locale=en_US its help for some time and it comes agian. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 403 Posted February 23, 2017 ESET Staff Share Posted February 23, 2017 Question is, what is the state of the Windows Firewall on the machine? I see that you have installed ESET Endpoint Antivirus installed, which means that you use the WIndows Firewall or some other custom firewall besides the ESET one. If the Windows Firewall is disabled / or the other firewall is not configured properly, but is still monitored by Windows Security Center, ERA agents gets this status and reports it in ERA web console. It is possible to switch off the monitoring, by creating a new policy for ERA Agent, and adjusting the monitoring features for Windows Security Center: Link to comment Share on other sites More sharing options...
ilir rasiti 0 Posted February 24, 2017 Author Share Posted February 24, 2017 We use Windows Firewall on the computeres. Do we need to change the end point, or how do we enable the eset firewall so it works okay. Thank you for the fast answer. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 403 Posted February 24, 2017 ESET Staff Share Posted February 24, 2017 ESET Firewall is only included in Endpoint Security, not in Endpoint Antivirus. Link to comment Share on other sites More sharing options...
ilir rasiti 0 Posted February 24, 2017 Author Share Posted February 24, 2017 so that we need to buy in ordre to use or is it with the remoate administrator? Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 403 Posted February 24, 2017 ESET Staff Share Posted February 24, 2017 I do not know what license you have purchased. Maybe send us the PLID of the license (XXX-XXX-XXX) so we can tell you what license you have and what products you are eligible to use. You basically need either standalone license for ESET Endpoint Security, or license for ESET Endpoint Protection Advanced (and above). Link to comment Share on other sites More sharing options...
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