marceltomaskovic 0 Posted February 14, 2017 Share Posted February 14, 2017 Hi guys, I have ESET ERA 6.4 and I have question about how to upgrage on pc from Enpoint Antivirus 5.0 to new Endpoint Security 6.4? I was create clent task with Install security product (Endpoint security), but task was failed. Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 14, 2017 Administrators Share Posted February 14, 2017 Does it work when you manually install Endpoint v6 over v5 or the installer ends with an error too? Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted February 14, 2017 Author Share Posted February 14, 2017 Hi Marcos, I dont know, because it is not possible do this manually - notebook is in another city. I can do it only with ERA. Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted February 14, 2017 Author Share Posted February 14, 2017 Or - is this best way to upgrade from Endpoint Antivirus 5.0 to Endpoint Security 6.4 use client task with Install Security Product (Endpoint Security) and run this task on clients with Endpoint Antirus? Thank you. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted February 14, 2017 ESET Staff Share Posted February 14, 2017 Yes, but you have to also enter valid license that allows activation of the Endpoint Security. Also check the details (execution history) for the detailed reason, why it failed (detailed trace error). Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 14, 2017 Administrators Share Posted February 14, 2017 I would start with uninstalling EAV 5.0 (e.g. remotely, using a software uninstall task), at least to avoid installing EES in the EEA folder. There's a chance that a fresh install will work alright. If not, you could connect remotely via RD or another remote administration software and try to install EES v6 manually. This will also enable you to generate an install log by running "ees_nt64.msi /lvx* log_name" which may shed more light if the install fails. Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted February 16, 2017 Author Share Posted February 16, 2017 Hi guys, finally I used client task "Install Security Product (Endpoint Security)" and run this task on clients with Endpoint Antirus. On client pc was installed Endpoint Security 6.4, but it is not possible Activation this product. This task allways failed with error: "Task failed in the security product" If I use this task activation on another pc, where is fresh installed Endpoint Security - task will finished sucessfully. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted February 16, 2017 Administrators Share Posted February 16, 2017 Just in case, did you actually use a correct license key for activation? You've mentioned that you're upgrading EEA to EES so you must use a license key issued for ESET Endpoint Security to activate it. Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted February 16, 2017 Author Share Posted February 16, 2017 Hi Marcos, sure, I used licence for Endponit Security. Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted February 16, 2017 Author Share Posted February 16, 2017 ok, I solve problem - client had not internet connection. Now is client activated. Link to comment Share on other sites More sharing options...
marceltomaskovic 0 Posted February 21, 2017 Author Share Posted February 21, 2017 please close this topic. Problem is solved. Thank you! Link to comment Share on other sites More sharing options...
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