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ERA Agent + ESET 5.x Client = 1Min Update Interval


PXCSW
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Hi,

We're in the process of migrating from ESET 5 to 6. I have pretty much everything configured now and wanted to go to the next Stage - which is roll out the agent to all clients.

Here's my Problem though. My Clients all still run ESET 5. I have an Update task, that should update every 15 Minutes. I have set the Policy for ERA Agent to connect every 5 Minutes.

Upon Installation of the ERA Agent the connection interval for ESET 5 Clients is set to 1 Minute and every time that happens, it also runs the update task.

ESET 6 Clients are fine with the exact same policies.

We have around 400 Clients and I just don't want them to hammer my Update Server / Mirror with 400 useless requests every Minute.

Any known way to fix this?

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  • Administrators

This was an issue with the Configuration engine module. What version of the module do you have? See the About window with information about installed modules.

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I tried the to update the components with the "Remote Administrator Components Upgrade" Server Task, which completed successfully, but didn't change the configuration module Version.

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  • ESET Staff

Configuration module update should be done automatically by ERA agent (it has default configuration, that tries to update its modules regularly).

You can configure the update server / interval, in ERA Agent policy. It might be possible, that ERA agent is not able to update (for example, if you are updating from the mirror server, or via proxy, and you have not configured the proxy in the ERA agent policy settings). 

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Sorry maybe I misunderstood. From the first reply it seemed to be an Issue with the ERA Server.

Is it an Issue with the Agent installed on the Machine running ESET 5?

If that's the case. Which Version would have the fix I need for it to not happen? I run the latest Version I could get from the ESET Download Site, which is 6.4.283.0.

I do have the proxy configured and I'm sure it works, because all the ESET 6 Clients I install, automatically activate through the proxy without them having a direct internet connection.

I have the same proxy settings in 2 policies

Policy for Eset Security Product -> Tools -> Proxy Server

Policy for Eset Remote Administrator Agent -> Advanced Settings -> HTTP Proxy

Use proxy server    ✔
Apply    Host        pxcsw-av
Apply    Port         3128

Apply    Use direct connection if HTTP proxy is not available: ✔ 

There are a handful or errors in my Tracelog

 

2016-12-16 05:32:05 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-16 05:34:04 Error: ERAG1ClientConnector [Thread 101c]: <SESSION> RASendRequest failed.
2016-12-16 05:34:04 Error: ERAG1ClientConnector [Thread 101c]: <TASKS> set configuration failed err:2/-112
2016-12-16 05:34:04 Error: ERAG1ClientConnector [Thread 101c]: <POLICY> Failed to apply policy.
2016-12-16 05:34:04 Error: ERAG1ClientConnector [Thread 101c]: <SESSION> service routine failed with code: -112
2016-12-16 08:36:02 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-16 12:13:29 Error: CReplicationModule [Thread 2758]: CReplicationManager: Replication (network) connection to 'host: "pxcsw-av" port: 2222' failed with: (0x274c), Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat
2016-12-16 13:52:27 Error: ERAG1ClientConnector [Thread 101c]: <MODULES> GetSerializedLog failed, Error: #18004
2016-12-16 13:52:27 Error: ERAG1ClientConnector [Thread 101c]: <SESSION> Handle scan log failed 43
2016-12-19 08:52:35 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-19 08:54:40 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-19 12:27:24 Error: ERAG1ClientConnector [Thread 101c]: <MODULES> GetSerializedLog failed, Error: #18004
2016-12-19 12:27:24 Error: ERAG1ClientConnector [Thread 101c]: <SESSION> Handle scan log failed 43
2016-12-19 12:27:24 Error: ERAG1ClientConnector [Thread 101c]: <MODULES> GetSerializedLog failed, Error: #18004
2016-12-19 12:27:24 Error: ERAG1ClientConnector [Thread 101c]: <SESSION> Handle scan log failed 43
2016-12-19 12:29:24 Error: ERAG1ClientConnector [Thread 101c]: <MODULES> GetSerializedLog failed, Error: #18004
2016-12-19 12:29:24 Error: ERAG1ClientConnector [Thread 101c]: <SESSION> Handle scan log failed 43
2016-12-20 14:07:07 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-20 14:07:08 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-21 08:30:35 Error: NetworkModule [Thread e34]: Unable to resolve any endpoints.resolve: (0x2afc), Der angeforderte Name ist gültig, es wurden jedoch keine Daten des angeforderten Typs gefunden
2016-12-21 08:30:35 Error: CReplicationModule [Thread 10b8]: CReplicationManager: Replication (network) connection to 'host: "pxcsw-av" port: 2222' failed with: Unable to resolve any endpoints.resolve: (0x2afc), Der angeforderte Name ist gültig, es wurden jedoch keine Daten des angeforderten Typs gefunden
2016-12-21 08:43:34 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})
2016-12-21 08:49:43 Warning: CSystemConnectorModule [Thread f94]: GetEsetProductQueryParameters: Detected unknown ESET Application 'ESET Remote Administrator Console' (GUID: {719ED17D-7058-4706-8A92-C5FD6A4B1ECE})

 

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