[ECSP and Perfect Privacy VPN]

Hi @Bruno

In order to help you we will need more data about it.
Please, describe what exactly is the issue, how or when you notice and what steps you try in order to solved.

This happens only in your computer or another one?

 

 

[free up seats/license]

Hello @rmueller

Apology for the late reply.
I suggest you migrate to ESET Remote Administrator 6 because you can control all Endpoint v5 and have a better control of the use of the license.

If delete the terminal from the console v5, those computers who don't report back don't show again. Is not need to delete ESET from the terminal.

Let us know how goes...

[nod32 blocking google drive]

Hi @Dragon76

If you refer to the "Verification of HTTP protocol" by default is active and there is no problem with Google Drive (I can tell you by the machines near to me. The Google drives update fine.

Can you submit an screenshot of the configuration you mention it?

 

[Ransomware Wannacry?]

Hi @ebetindo,

Wannacry ransomware is discuss in the topic linked below, please post there.
 

 

 

 

[I want to retrive lost licences]

Hi @Mariano Dabove

You have to use the upper-left square section of "Manage License" to access the portal.

For that you have to use the credentials of the license and mail registered.

More information on this link
http://help.eset.com/ela/en-US/?introduction.htm

Note: you can change the language of the help in the upper-right corner.

Also, take a look at this KB
Deactivate licenses/computers in ESET License Administrator
http://support.eset.com/kb5957&ref=esf/

[I want to retrive lost licences]

Hi @Mariano Dabove

You can recover those licenses using ESET License Administrator portal (ela.eset.com).

You can prevent this situation from happening performing a Task of Deactivation from ERA
when the computer is still online and reporting, and you know is going to be format soon.

 

 

[Wannacry ransomware global attack]

Hi,

Perhaps you should read this post of our blog...

https://www.welivesecurity.com/2017/05/13/wanna-cryptor-ransomware-outbreak/

Until you wait Marcos reply, the usual advices against malware are always valid. Some of them are:

• Keep operating system up-to-date and patched
• Use latest version of ESET available
• ESET Live Grid active
• Don't open unwanted emails
• and more...

 

[No Active some of Endpoints on the same sub office]

Hi @kiani14

You can do a Dynamic group with the rule of "not activated ESET Software", so you can send a new task of activation to the group. If they cannot been activated then you have some trouble not reaching the ESET activation servers.

Lets us know the results or problems you may found.

 

 

 

[Client computer only showing up in the reports, not in the groups]

Hi @Aaron Smith

Do you try to deactivate ESET, Uninstall/install again?

If the problem continue, we should ask you for some logs.

[No Active some of Endpoints on the same sub office]

Hi @kiani14

Can you provide us with some info:

• What version of ESET Remote Administrator?
• What version of Endpoint the terminals have?
• Those sub-office are on the same network or in a separate one?
• The problem is the Virus database update or is they don't report correctly to ERA?

 

[How to gift a license to someone?]

Hi,

I suggest you contact your local ESET Distributor or partner about it.
 

 

 

[Retrieve PIN from ESET Parental Control for Android]

Hi Felipe,

Just follow this KB.

How do I set the PIN in ESET Parental Control for Android?
http://support.eset.com/kb5699/ 

Let me know if works for your case.

 

[ERA 6.5 server update task fails to start]

Glad to heard it!.

[ERA Agent (no replication to webconsole)]

Hi Ernesto,

Usually the "Agent not report to ERA" is a problem with the ports in use, then we suggest to check the KB3608 (http://support.eset.com/kb3608/).
Do you check already the ports in both sides (on ERA and on terminal)?

Give us some data about your case:

• Version of ERA
• Version of the Agents
• Version of ESET Endpoint on terminals
• Any third party firewall or appliance? (related to network traffic control)

 

[Not reporting not activated status]

Do you try the following in 1 client at least:

* Send a de-activation license task
* Rebbot
* Send activation task again.
* Wait and send an update task.

 

[do we hv any sw configuration editor in V6 ?]

The behavior of a laptop or computer who travels inside/outside of the company is managed by the Agent who is in charge of apply the policy's.

You have to previously setup that behavior in ERA as a Policy for the PC or group.

In the ERAv6 all is about Policy and Tasks, no more xml import or tool as @MichalJ mention.

[do we hv any sw configuration editor in V6 ?]

Hi sanjay mehta,

Just curious, can you please define "standalone" system (no internet? not internal LAN connection? other?)

 

[Not reporting not activated status]

Hi @kingoftheworld,

Is suggested to have latest AV version for security reasons, start upgrading the Agents should be the first step.

If I understand correctly the report to ERA server is "Not activated" and "AV not updated" but the terminal is with ESET activated and updated to latest definition?

The problem is bad communication between the ERA <> terminals?

 

[ERA 6.5 server update task fails to start]

Ok, but do you generate the reports related to failed task?

Second related question: do you contact ESET support already?

 

[ESET Smart Security, Firefox v53 BPP problem]

Hi @BobArch2,

Thanks for report back (to Support and here)!

 

[ERA 6.5 server update task fails to start]

Hi kbrooks,

Just to be sure, you read the KB related?

  Upgrade to the latest version of ESET Remote Administrator 6.x
  hxxp://support.eset.com/kb3668/?locale=en_EN

Also there was a previous talk here on forums...

  Upgrade ERA from 6.4 to 6.5
  https://forum.eset.com/topic/11302-upgrade-era-from-64-to-65/

Do you generate the reports about the task in order to find what fails?

 

 

[Issues With Template For Missing ESET Endpoint Antivirus]

Hi @tjgreen41

Can you give us some data please.

• What version of ERA you are using?
• All terminals you handle have (important) the Agent installed? if "yes", they report to ERA good?

I replicate your above rules in a Dynamic group, after some minutes a computer with agent, Windows 10 and no AV at all shows up. Your rules work. Perhaps the Agent is not installed or you have a communication issue...
More data will help.

 

[ESET Smart Security, Firefox v53 BPP problem]

Hi @BobArch2,

If there any incompatibility with X software or browser add-on the ESET Lab fix in a new module released with the usual updates (your case will be the BPP module).

I found your talk with the guys of "1Password" and I see you already fill a Support Request. That is a good step.
They should contact you soon, if not let us know here.

[HELPPPP]

With pleasure!

"All black" is "All black"

The only thing you can do is press and hold the "power button" and you will able to see the menu for "Reboot, Shutdown, Suspend, Off-line mode".

 

[HELPPPP]

If is the same problem a client has, KB is not the solution.
the screen is All black and you can't see a bit, you can't type anything or see where to type.

Workaround: Shutdown your cellphone. wait 3 minutes. Start again, write the pin and pattern correctly with no errors, so anti-theft should not activate and you can access normally you cellphone.

This problem not allow you to uninstall either.