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Gonzalo Alvarez

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Posts posted by Gonzalo Alvarez

    ERA 6 - execution order of client tasks

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by Gonzalo Alvarez

    Hi @pro_bb,

     

    Yes you can send a message to the client, I ignore how much time is on or if need

    the user click after view. I never try that option.

     

    Can't answer about the "triggers" you want to use, however if you try to keep the

    user out of the keyboard in the meantime the process is done...

     

    Well I will use like this:

     

    "Dear user,

     We need to update the antivirus protection on your terminal.

     From now on we authorize you to take 1 hour break to drink

     a coffee and read a book.

     Thanks for understand and cooperate with us.

     

     Sincerely, your IT Department

     Have a nice break-time"

     

    Nevertheless, even the installation of version 6 takes 40 to 50 mins

    can be done silently on the terminal, the only thing you need is

    between the reboot, in that particular crucial time, the user has to

    have saved the work.

     

    You don't need to take the user out. The only thing the user can

    see is the Windows Security Center with the pop-ups...

     

    "you not have antivirus" (uninstall)

    "your antivirus has a problem (installalation)

    "Your antivirus is not activated) (installation complete)

    "Your antivirus is not up-to-date) (ESET activated, not updated yet)

     

    :)

     

    Last note: if you send a reboot on the ERAv6 task, the user only will saw a

    very nice window pop-up saying "Your session will be close in 1 minute",

    and better he has save the work in progress.

    Why you destroyed ESET V9 ?

    in ESET Internet Security & ESET Smart Security Premium

    Posted

    Yes, we are aware of Windows XP has no longer support or updates, and thanks for ESET for

    still protecting the Win XP users.

     

    In my country, buy a new pc with latest OS for Small and Medium Business is not a problem

    (it is for the very small company's, not in crew but in profits).

    However many software for financial, catalog, inventory, etc, etc are from previous century

    (1980, 90's, 2000's) and only work on Windows XP, and that is the main reason why some

    company's still have one or more active pc with Windows XP and need protection.

     

    If you talk to them to migrate to new systems on actual software you will face a "no, we are fine with what we have",

    "we want to keep the records" (which lead into another problem, old software with no export capabilities and

    the developer is... I don't know (a student in his 20 do the program)"; or "how much this cost me? (a new software

    which do what client want)".

     

    And the story continues...

    Nod32:Never got an alert ....

    in ESET NOD32 Antivirus

    Posted

    Hi @John Alex,

     

    Thanks for explain.

     

    Well, if you are a good sailor on the Internet, you will never have an alert except the database signature

    update.

    However, if you want to test if the protection are active, they are 2 webpages, one for the antivirus and

    the other for the HIPS.

     

    I hope you are using the ESET NOD32 Antivirus v9.0.402.x.

    That is the latest one.

     

    Also, if you not sure if your configuration is ok, then you can rollback to the preset one using the

    button "Defaults" on "Advanced configuration".

     

    Antivirus - Eicar test detection - https://en.wikipedia.org/wiki/EICAR_test_file

    https://secure.eicar.org/eicar.com.txt

     

    HIPS

    www.amtso.org/feature-settings-check-cloud-lookups/

    Here are the links:

     

    Hope this help you.

    Policy Exclusion - how to?

    in ESET PROTECT On-prem (Remote Management)

    Posted

    Hi @j-gray,

     

    As far as I know (someone correct me if I wrong)

    the Dynamic groups don't have policy or task, only the Statics ones.

     

    Furthermore, when you move 1 pc from group A to B, the Agent

    apply the policy on B group, removing the previous one (policy of A group).

     

    I believe you not exclude policy, just replace with a new one with your

    desires parameters.

     

    Hope this help you. :)

    Can not add my computer to anti theft after upgrade to Windows 10

    in ESET NOD32 Antivirus

    Posted

    Hi @Juul,

     

    The easy and fast way is to uninstall ESET and reinstall it.

     

    Do this:

     

    (for this example, your computer name is "August")

    * download the rigth installer of your ESET Product and save on
      the PC.
    * Uninstall ESET and reboot
    * Install ESET from the downloaded package.
    * Activate only.
    * Go to your My.ESET account and delete the computer there with
      the same name of your PC, "August".
    * Logoff from My.eset account.
    * activate Anti-theft using the login option, and add "August"
      to My.ESET account.
    * when access the website, proceed to create the phantom account

    Note: with every install anti-theft make a new ID, so old computer
       on My.ESET should be delete because never is going to report
       back.
     

    Let us know the results.

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