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rugk

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Posts posted by rugk

    Dont know if false positivity. Need help, please. Not experienced. :(

    in Malware Finding and Cleaning

    Posted · Edited by rugk

    Just some things I found out:

    • Here you get more information about this threat, but this don't helps you so much.
    • On Virustotal the only 1 service thinks it's a malicious site (and that's not ESET)
    • If you visit hxxp://utils.cdneurope.com then there's displayed a warning about "potentially unwanted content" by ESET
    • There are detected more malicious javascript files by Virustotal
    • the site has no really useful content (no pictures, and error file at the main) and it's hosted on a shared hoster (GoDaddy.com) - Source
    • most visitors come directly to this site (that means they don't come from any website before - like entering the address directly in your web browser or opening a bookmark) - Source

    So IMHO it doesn't look like a false positive, but it would be nice to get more information:

     

    What is/are exactly the site(s) you visit if you get this warning?

    AV-Comparatives - Data transmission in Internet security products

    in General Discussion

    Posted

    This is an interesting thread and I don't want to re-"heat up" this lively discussion ( ;)) but just some points I noticed:
     
    You only answered one question. @sky7 asks 4:

    1. Is the local IP address transmitted? [Answered: No]
    2. Is the windows username transmitted?
    3. Is the country / region of the settings of the operating system transmitted?
    4. Are special updates delivered to users with specific IDs?

     
    Just something that I can say about it:
    3. In any case they know your country/region you set up during activating/buying your ESET (trail) licence. But whether they also send your OS-Language to ESET I don't know.
    4. In any case they can identify you (with your ESET Update-Username) but whether they deliver special updates...? You mean they could send VIP-Updates?
    I don't think that they do so, but you're right that you can't be really sure if you have no official source (e.g. an official answer) from ESET. - And I haven't, so I can't circumstantiate it.
     
    And about "silly questions": It shows a very good kind of support and customer communication of companies if they also answer silly questions. In this case ESET can answer "Yes" and "No" and maybe explain why this question is not a such important factor for privacy protection.
     

    The AV-Comparatives report based [... on ...] limited analysis of encrypted network traffic.

     
    Really? Your network traffic is encrypted? Then I only want to refer to this topic: AV updates use non-encrypted username / password

     

    And now I expect an answer of you, ESET, either in this topic or in the other topic.

    AV updates use non-encrypted username / password

    in ESET NOD32 Antivirus

    Posted · Edited by rugk

    If that's true then it's really a bad thing and it should be improved!

    Especially because ESET also supports to use a proxy-server for updates and if this data is non-encrypted than every proxy server can freely read all usernames and passwords of users.

     

    I also found another tip that indicates that updates are send over a HTTP connection. In the settings you can set a "HTTP-Proxy" and not a "HTTPS-Proxy":

    post-3952-0-64933000-1403243971_thumb.png

    av on portable flash drive

    in ESET NOD32 Antivirus

    Posted · Edited by rugk

    OK, now some advantages of WinPE-based SysRescue:

    • Many users are accustomed to use windows
    • you can add windows-software
    • maybe there are more drivers available
    • you can create a new CD with all signature updates included every time (in the Linux-based version you had to use the ISO and then you had to update the signature database every time you put in the CD)
    • you can select your MSI-file (of the ESET software) during the process of creating a SysRescue CD/DVD/USB, so you maybe are able to use an old version of ESET
    • you can manually add drivers
    • [Edit - Added later:] The WinPE-based SysRescue is (for all I know) available in the native language of the user. The Linux-based SysRescue is only available in English.

    av on portable flash drive

    in ESET NOD32 Antivirus

    Posted · Edited by rugk

    Also there is a new improved linux based Sysrescue

     

    Yes there is, but I wouldn't say that one of these system (Linux-based/WinPE-based) is better than the other. Both have there advantages and disadvantages.

     

    [Portable ESET AV] seems like a good thing to have.

    (...) so in case my computer is really messed up, it will just be one more way to get things back in control

     

    Maybe, but don't forget that it only protects your external (USB) drive and can't scan your PC!

    For more information about this portable ESET AV (called DriveSecurity) visit the ESET website or have a look at '"DriveSecurity powered by ESET" - Feedback'.

     

    For really "rescuing" your PC you should use ESET SysRescue (Live). The ESET SysRescue Live is the Linux-based system and it's free to download. To use the "normal" SysRescue (without "Live" in the name) you have to install an ESET software (ESS or Nod32) and run the tool "SysRescue" in the part "Tools".

    For more information about ESET SysRescue Live see this topic: ESET SysRescue Live 1.0.9.0 released

     

    I did not see where you could use this on multiple devices for one price, or if you had to pay that price per each usb device.  Also, I am guessing that price is a yearly payment too?

     

    1. Here you can buy a multiple device-license for one price: hxxp://www.eset.com/int/home/products/multi-device-security/
    2. This multi-device-license can be used for almost all ESET products, but unfortunately you can't use it for DriveSecurity. Maybe because DriveSecurity is quite cheap (actually $8.50) compared to other ESET software - and that's good because of the limited protection/scan functionality compared to other ESET products it don't provides so much protection.
    3. So you had to pay for each USB drive, but I also criticizes that.
    4. And yes, it's also a yearly payment! (but in the topic linked above there are also some other suggestions for a better buying)

     

    (...)

    Are you talking about ESET SysRescue Live?  It says you need Windows for that.  I use Windows.  It would be nice to put that on a cd/dvd. (...) I did not see how much room it would require though.

     

    Yes for the live installer you need windows, but you can also download the iso file. So maybe you can burn it on CD manually.

    And about the size: The ISO-Image is 324.9 MB large, so the installation on the CD/DVD/USB should also take about 324.9 MB.

    Picture gallery of ESET robot/android - CD/DVD Cover for ESET SysRescue (Live) - ESET Wallpaper

    in General Discussion

    Posted · Edited by rugk

    (Later added:) Because this topic got really large here an overview about all the fan "articles" from ESET.

    Index

     

    I want to ask whether you have a picture gallery for your robot/android who is displayed in almost every ESET software.

     

    I mean this robot:

    post-3952-0-51225300-1402739789_thumb.png

     

    I think you haven't, but it would be a nice idea to create it. Then this pictures would be useful for creating a CD/DVD cover for your ESET SysRescue (Live) system.

    Or do you already have such covers (for self-printing) for this product? That would also be useful.

     

    And finally I also don't found official (desktop) wallpapers of ESET. You could also add it to a picture gallery. Just for ESET fans. ;)

    But maybe it also could attract users to the ESET products. (?)

     

    I already found some wallpapers of ESET products, but many of them are old (they use an old picture of your robot).

     

    But this wallpaper seems to be quite nice:

    post-3952-0-91127600-1402739948_thumb.jpg

    Full wallpaper here

     

    See also:

    Video of ESET robot on YouTube

    "DriveSecurity powered by ESET" - Feedback

    in General Discussion

    Posted · Edited by rugk

    Here my answer to your answer :):

     

    - After installation there pop-up many windows at once. (It's not such bad but it isn't nice too.)

    We can't reproduce this. Could you possibly provide us with a screenshot?

    Yes, of course. Here you can see 3 windows showed at one time:

    post-3952-0-66953900-1402690161_thumb.pngpost-3952-0-49064600-1402690163_thumb.png

     

    -  Removing the volume securely (with Windows feature) don't work correctly. After trying to do this - DriveSecurity exits but then you can't remove the drive securely too.
    DriveSecurity needs to be stopped first; there is a turn off button on the Dialog or you can right-click on the system tray and exit.

    What about making a button "Stop DriveSecurity and remove USB drive securely" (like another software can - even if it is started from the USB)?

     

    DriveSecurity is based on the NOD32 engine which exists in all ESET products and these products also include features to scan and block removable drives.

     

    Yes of course the ESET products also can protect against maleware on USB drives, but the special thing about DriveSecurity is the fact that it protects your USBs also on computers where no ESET software is installed. And due to this fact you maybe should get a few licenses with ESS/Nod32. (see #7)

     

    And also don't forget the two things I added:

    • add localisations (other languages) to DriveSecurity
    • the bug in the shop (see #4)

    And there is also a new thing I want to ask:

    • Does DriveSecurity use (Advanced) Heuristic and/or ESET Live Grid? If not you could add this.

    Just a funny thing at the end: The DriveSecurity main exe-file hasn't a such good rating at LiveGrid.

    post-3952-0-38544500-1402691916_thumb.png

     

    Edit: A few months later I gave another feedback about this product: ClevX DriveSecurity v 2.18 - Feedback

    "DriveSecurity powered by ESET" - Feedback

    in General Discussion

    Posted · Edited by rugk

    free of charge for all ESET customers

     

    That would also be a good idea!

    And, I also think we are on the same page, because there's one thing that I think: The actual way how customers should buy it (1 year license, every drive needs a separate license) needs to be improved.

     

    Also, I just want to point this out before someone else says something funny about that you write maleware, it is Malware not Maleware.

     

    Oh yes, of course... :wacko: I have corrected it.

    "DriveSecurity powered by ESET" - Feedback

    in General Discussion

    Posted · Edited by rugk

    not an ESET product as in developed by ESET

    It's developed by ESET but not alone. They develop it with ClevX, aren't they?

     

    so they can't add it to one of their own products just like that afaik

    I think they are able to do this. And if not they can maybe only add an possibility to get the licenses for DriveSecurity if you bought ESET Smart Security and you must download the installer files yourself. That would also save disk space.

     

     

    add a system backup feature, system performance booster etc

    No way! I also don't want this. But there's a (huge) difference between "system performance booster" and "USB-antivirus".

     

    ESET is a antivirus (or "anti-malware") company and not a "tuning up your pc-company" - And that's good!

    So it's also good if they improve malware protection (with products like DriveSecurity) but they never should make a system-booster tool into their anti-malware-software (like Norton 360° e.g.).

     

    Edit: malware corrected.

    "Training" at the left side in ESET programs?

    in General Discussion

    Posted · Edited by rugk

    Thanks. That's a good answer.

     

    If you’d like to see this training included either in-product for your region or on your local ESET website, please contact your local ESET distributor.

     

    OK, I have done.

     

     

    We are currently in the process of updating the training with new information, a new look, and the intention to extend it to all ESET customers worldwide.

     

    I'm glad to hear it! :)

     

    And could you please post an message if it's the time and the training is available worldwide?

    And maybe could I test it right now (in English)?

    "DriveSecurity powered by ESET" - Feedback

    in General Discussion

    Posted · Edited by rugk

    And I also have an idea for buying. If this tool is

    just (...) an add-on.

    why not include it inside ESET Smart Security (or also an other ESET product), so you have a comprehensive protection against maleware? Just add the ability to install 3-5 versions of DriveSecurity from ESS. (without increasing the price)

     

    And here a small example how it could look:

    post-3952-0-68507800-1402498511_thumb.pngpost-3952-0-18857600-1402498518_thumb.png

    Edited screenshots of ESS (to show how it could look)

    "Training" at the left side in ESET programs?

    in General Discussion

    Posted · Edited by rugk

    Now I already know this! But the simply questions is: Why?

    Why are you suspending non-American-customers? Why is the use of this "tool" by non-amercian users (also if they bought an ESET product!) not only frowned upon but strictly forbidden?

     

    I know it might not the best for many users (especially for those who don't speak English very well) to get a cyber training that's not in their native language, but if they really want to do this training and maybe also understand English quite good... Why do you prohibit it for them?

    And there are also people outside of the USA and Canada who understand English! ;) You block the access to this training for them too!

     

    And why I can't use an ESET Multi-Device Security to access this training?

    License Notifications

    in ESET PROTECT On-prem (Remote Management)

    Posted · Edited by rugk

    simply disable all pop-ups for users.

     

    You can't disable notifications for ESET in the registry, because they aren't shown by Windows but by ESET.

    But if it's the same as on the consumer products you can disable notifications in the ESET settings. You can also adjust more special options about notifications.

    post-3952-0-06260800-1402491925_thumb.png

    Program components updated?

    in ESET NOD32 Antivirus

    Posted

    No, I don't want the ESET stuff looking weather my ESET version is up to date.

     

    depending on what level you got for notifications (...), I have mine set so I don't see them.

     He says there is a possibility to change the level for notifications (about updates for program components). Just the simple question: Where can I set this level (in the settings of ESET)?

    New Version released..!

    in ESET Products for Mobile Devices

    Posted · Edited by rugk

    (I know this topic is a bit old but it's unsolved...)

     

    It seems to be out of the date, yes.

     

    The Version on Google Play is last updates 2014-05-28 (iso-style-date) with this changelog:

    • Cloud scanning improvements
    • Anti-theft portal optimization on my.eset.com
    • Bug fixes
     
    That's the same changelog as on the download page of ESET where you can read that it's version 3.0.882.0.
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