[Eset Password Manager does not work on some sites.]

On 2/13/2024 at 6:40 PM, Mustafa Kara said:

How do I do this? Is there any e-mail address?

There is a link Contact ESET Technical Support at the bottom of https://support.eset.com.

[Creating an exclusion for a vulnerability scanner detections]

I'd recommend creating an exclusion for the vulnerability scanner process.

[Allow Remote Group Policy Refresh]

Please carry on as follows:

1. Enable advanced logging under Help and support -> Technical support
2. Reproduce the issue
3. Stop logging
4. Collect logs with ESET Log Collector and upload the generated archive here.

Blocked network communications can be allowed via Setup -> Network -> Resolved blocked communications.

 

[Huge RAM usage. What could be the reason and how do I fix it?]

Please provide logs collected with ESET Log Collector as requested.

[Huge RAM usage. What could be the reason and how do I fix it?]

Please sign up for this forum, re-post it the appropriate product forum and provide logs collected with ESET Log Collector as well as a screenshot of where you are seeing the memory usage, including the column names.

Does it change after a computer restart? How long does it take for memory consumption to grow to such an extent after a restart?

[The art of digital sleuthing: How digital forensics unlocks the truth]

Learn how the cyber variety of CSI works, from sizing up the crime scene and hunting for clues to piecing together the story that the data has to tell

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[ESET Cloud Office Security - False Flag Emails]

You can report email messages incorrectly evaluated by the ESET Antispam as spam according to the instructions at https://support.eset.com/en/kb141. You can also attach the email in the eml or msg format here if you would like me to check it out. Attachments are available to ESET staff only.

Submit spam or spam false positives

Submit emails in .eml or .msg format

For ESET to process your submission, it must be included as an attachment in .eml or .msg format. Email sent in a different format cannot be processed.

In Microsoft Outlook, drag an email to your desktop to export it as a .msg file. If you use a web-based email client, consult their help resources for instructions to export your mail.

• Email incorrectly marked as spam: If you received an email message classified as spam by your ESET product, and you do not recognize it as spam, send an email to nospam@eset.com with the original message as an attachment in .eml or .msg format.
• Undetected spam: If you received an email message that you classify as spam, but your ESET product did not classify it as spam, send an email to spam@eset.com with the original message as an attachment in .eml or .msg format.

If you are using ESET Cloud Office Security, use dedicated email addresses nospam_ecos@eset.com and spam_ecos@eset.com to report false positive (FP) / false negative (FN) detections for spam. For detailed instructions, see ECOS Online Help.

[Delete group or device and resync (with or without Active Directory)]

As soon as the management agent is installed with a correct configuration and certificates, it will start replicating to the ESET PROTECT server. If no static group was specified, it will appear in the Lost & found group. Using a Static group sync. task the machine will be moved to the appropriate static group.

[No serial number in the media control after the first connection.]

Please raise a support ticket. The DeviceTree tool referenced above generates deviceTree.json that should be created as per my instructions above.

[Delete group or device and resync (with or without Active Directory)]

You should run a server task "Static group synchronization" where you can choose the desired sync mode:

[Eset GUI does not start]

Could you please at least temporarily uninstall "C:\Program Files\WindowsApps\A-Volute.Nahimic_1.9.22.0_x64__w2gh52qy24etm" which uses the service "Nahimic service" and injects c:\programdata\a-volute\a-volute.nahimic\modules\scheduled\x64\audiodevprops2.dll into running processes?

[Eset Password Manager does not work on some sites.]

Please raise a support ticket for further investigation of the issue.

[unable to update ESET Management Agent via SCCM or local install on multiple( but not all) Machines]

I've found a similar support ticket where developers concluded that:

Provided logs show that the customer incorrectly tried to use software install task to upgrade Agent first. That is not possible as it will cause Agent service to be stopped by the installer. Agent will then properly shutdown and stop any ongoing installations including its own upgrade.

Agent must be only upgraded through Upgrade infrastructure task and its output is logged into 'ra-upgrade-agent_*.log' file that is first placed at 'C:\Windows\Temp\' and then moved into Agent logs directory.

Could you please confirm that agent upgrade via an ESET PROTECT component upgrade task is failing?

[unable to update ESET Management Agent via SCCM or local install on multiple( but not all) Machines]

4 minutes ago, Lisa Bruce said:

I'm assuming that if I upload the ESET logs that it will only be viewable by ESET employees....

Correct. Attachments are available to ESET staff only.

[Problems installing ESET on Windows Virtual Machine]

Please raise a support ticket. According to https://help.eset.com/eea/11/en-US/?sysreq.html, ARM64-based processor, 1 GHz or higher are supported although some features will be unavailable.

[unable to update ESET Management Agent via SCCM or local install on multiple( but not all) Machines]

It is recommended to upgrade the management agent by sending an ESET PROTECT component upgrade task.

In order to determine the root cause of installation errors, please raise a support ticket. In the mean time, you can post logs collected with ESET Log Collector from such machine here.

[Exclusion for vulnerability scanner]

The vulnerability scanners uses a local module with data to determine if a vulnerable software is installed. However, in order to patch found vulnerabilities, it connects to particular vendors' websites to download fixed versions of products.

[No serial number in the media control after the first connection.]

I'd recommend raising a support ticket since this will need to be investigated further.

Also please download DeviceTree from https://forum.eset.com/files/file/130-devicetree/ and create logs:
1, Prior to first connection of the device
2, After connecting the device
3, After disconnecting the device and re-connecting it.

 

[Parental Control Whatsapp/blokování Youtube]

To je bohuzial technicke obmedzenie systemu, v tomto pripade sa YB aplikacia neda zablokovat.

[Visibility of Restart Notification for ESET Server Security Updates]

Most likely it has the appropriate application status set not to be shown on the device and be only reported to ESET PROTECT.

[ESETS_SMFI bounce]

1 hour ago, Yaroslav said:

Here is the link for mailtest:

https://www.mail-tester.com/test-y8tg7zxt0

Could you please assist?

Please let me know if any additional information is needed.

 

This email is not currently evaluated by ESET antispam as spam.

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[Eset Smart Security Premium not udpating automatically anymore]

Could you try installing v16.2 from scratch with default settings? If you schedule another task (e.g. to run an application), is it run automatically at the scheduled time? If you create a new update task while keeping the default one, is it run automatically?

[Eset and NAS: bug]

What is the correlation between the above links and ESET?

[LiveGuard and malware]

10 hours ago, QuickSilverST250 said:

I have some apk files i want to check but to exceeds the limit so will email a wetransfer link for them

Is it detected by other vendors or it exhibited suspicious behavior when you installed the application? It is not that an arbitrary file can be submitted and it will be analyzed by humans. We need to know what makes the file suspicious to you. Moreover, if only a link is submitted the file cannot be pre-processed automatically for analysts.