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Posts posted by Marcos

  1. There are currently no plans to have a sandbox like Sandboxie. However, Advanced heuristics runs files in a virtual environment and compares the characteristics and behavior with detections that "describe" what is considered malicious. Moreover, business users can take advantage of ESET Dynamic Defense which is an actual cloud sandbox. Also we're working on a sandboxed scanner which should be one of the upcoming additions in ESET's products.

  2. Release Date: July 30, 2019

    ESET Mail Security for Microsoft Exchange Server version 7.1.10009.0 has been released and is available to download. 



    Version 7.1.10009.0

    • Fixed: Deleting of SCL before scan should be based on a setting (checkbox in GUI)
    • Fixed: Various localization bugs


    Known Issues

    To review a detailed and up-to-date list of known issues, see Known issues for version 7 ESET business products.

    Support Resources

    For more information and to download the product, visit the ESET Mail Security for Microsoft Exchange Server download page or contact your local reseller, distributor or ESET office.

  3. Please refer to https://support.eset.com/kb7309/


    Due to changes Microsoft have made to Windows Feature update installations, upgrading machines to 1903 can cause systems to become unbootable. This is due to Windows 1903 performing a background clean-up task that removes the Full Disk Encryption (FDE) driver that ESET Endpoint Encryption (EEE) uses.

    After working with Microsoft, they have now implemented a block to prevent the Windows 1903 update from installing on systems that are running an older version of EEE (pre v5.0.3). For more information regarding this block, please see the following article:

    Windows Feature Update Fails to Install

  4. Microsoft is going to block upgrade if ESET Endpoint Encryption is detected as a preventive measure until thet address an issue in the update caused by CleanMgr which accidentally deletes the FDE driver after upgrade but leaving it registered in the Upper Filter storage stack. The bug started to manifest in build 18343 and any newer builds are currently affected as well.

  5. 28 minutes ago, BeanSlappers said:

    I would like to see users to be able have more options for the firewall.  Let users have more control.

    Parental controls to block porn images as well.  Allow us to force safe search.

    1, Unfortunately, this is a very vague description which doesn't say anything about what features / options you are missing.
    2, I don't think there's any software that would perform optical recognition of images. And blocking images just based on the full url is simply impossible because of the infinite number of images on the Internet or thousands of new images taken by cameras every second that can be uploaded to the Internet at any time. Not to mention that optical recognition of images in real-time would substantially slow down browsing.

  6. 1 hour ago, BeanSlappers said:

    If you guys haven't got it already, allow users to control each device via the web login for eset customers.

    We have ESET Cloud Administrator for SMB users and ESET Security Management Center for enterprise users. As for home users, it's possible that we'll enable partial management of certain settings via web in the future but that's not planned to be done any time soon to my best knowledge.

  7. 1 hour ago, Binnyrog said:

    I use Windows 7 operating System with Avast Antivirus premium version. I have installed Linux Mint on another hard drive that I use often Just to take break from Windows 7. 

    I currently Dont use any of the ESET products, but willing to get something. 

    Are you looking for protection for Windows or Linux? For Windows we have ESET Internet Security and ESET Smart Security Premium (which is basically EIS with disk encryption and password manager added). Both will protect you at various layers in the system as described at https://www.eset.com/int/about/technology/. You can download EIS from https://www.eset.com/int/home/internet-security/download/.

    For Linux we have ESET NOD32 Antivirus for Linux desktop. It can be downloaded from https://www.eset.com/int/home/antivirus-linux/.

  8. 10 minutes ago, Navara said:

    Description: Lower priority for maintenance tasks

    Detail: Several times a day while playing game (DarkSouls 1 on Steam if it matters) game gets very laggy and drops to 1 frame per few seconds. When I explore task explorer for what's going on, it's ekrn.exe fully utilizing cpu.

    Searching trough it's logs I find out it was regular database update. No defending my computer against ongoing attack, but just regular maintenance. Those should be run on lowest priority possible to not interfere with computer operation...

    Applications running in full screen mode activate gamer mode by default in which neither updates nor scans are run. Updates have nothing to do with the log maintenance task.

  9. 5 minutes ago, TAILITYSA said:

    I see no where for doing this within NOD 32 itself. All instructions for reporting any type of threat should be in one centralized location. Not having this information easy to find will only hurt Eset.

    The instructions are indeed at one place: https://support.eset.com/kb141/

    Moreover, we link this KB article in the FAQ block on this forum as well.

  10. On 3/20/2019 at 4:13 PM, AGH1965 said:

    Description: Button to stop active scan also visible for users without administrator rights.

    Detail: In the past the button to stop an active scan was also visible for users without administrator rights. When such users pressed the button, they had to enter the administrator password. In my opinion that is how it should be. Unfortunately in v12.1.31.0 the button is not visible for users without administrator rights.

    I don't recall such behavior. If it was there was whatever reason, it was a bug which was fixed but I say, I doubt the behavior was like that.

  11. 7 hours ago, SysEPr said:

    Detail: We would like to create dynamic groups where they can't be part of that group until they are part of another group. Let's say they have an outdated agent, and until that is not resolved (a.k.a they are part of that dynamic group), they can't be part of a different dynamic group that says that they have to be not part of that other one.

    You can create  nested dynamic groups, ie. dynamic groups under another dynamic group.

  12. Exclusions should be used with utter care and used only to resolve specific issues that could not be solved other way with the assistance of customer care. Each exclusion creates a security hole since excluded paths will never be scanned by ESET and possible malware won't be detected even if was otherwise detected and blocked.

  13. Hello,

    The goal of this message thread is to provide ESET with specific feedback on changes and new features you would like to see in future versions of ESET web portals. Please use the following format when providing feedback:

    Description: A very-specific one-line description of your feedback.
    Detail: A more detailed explanation of your feedback. Please feel free to make this any length, but be sure to use terms everyone can understand. If your suggestion is an extension or update to an existing discussion, please include a link to it in your message.
    Here is an example:

    Description:  Configuring consumer ESET products via my.eset.com
    Detail:  It would be handy if ESET consumer products could be configurable via the my.eset.com portal.

    You are welcome to discuss the merits of each and every suggestion, but keep your comments on topic, concise and thoughtful.  There are other parts of the forum to discuss issues.

    NOTE:  When making your requests do not offer general suggestions. Requests must be actionable:  If you have a specific feature or functionality you would like to see added (or improved) please post it here, but general requests, such as to "make gui better" are not helpful because they do not give ESET detailed enough information.  Thank you for your understanding.

  14. 6 minutes ago, Prince said:

    I have bought a eset nod32 antivrus yesterday from amazon.in but it is the model of 2016 how can I get the latest version using that licence key.I haven't installed it yet.☺

    Please do not post in this topic intended for suggestions for future versions. Instead create a new topic in the ESET NOD32 Antivirus forum or whichever product you have.

  15. 6 hours ago, MachiekO said:

    Could it possible it is not locked down? Because the one we have, after you've click activate button it will ask for the name, mobile number and email address and the country you belong.

    I'd suggest contacting your local customer care. After entering a license key no further user information is requested unless you activate a trial version.

  16. 53 minutes ago, MachiekO said:

    Hello team eset, I just want to ask something, my client bough an eset anti-virus (philippines) and he want to activatr it to their country japan, the question is, could it be activated there? Thank you.

    It depends. Some licenses may be locked down to a specific country.

  17. 28 minutes ago, Muxtar said:

    Hi. I suggest security key to enter Eset mobile app. It is necessary for app lock function. Every one can enter to my antiviral and with disabling app lock enter my secured app. Please in future with update, set a lock feature for entering mobile app. It is very necessary for me and for security of software. Thank you. Good luck

    I don't understand. First one needs a PIN or draw a pattern to get into your phone. Then another PIN or fingerprint is required to get into the Parental Control setup. It is not clear what another security key you would like to use.  Last but not least, do not post in this FAQ forum but in the appropriate forum pertaining to the product.

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