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Marcos

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Posts posted by Marcos

  1. Performance exclusions - files are not scanned, exclusions are honored by all scanners.
    Detection exclusions - files are scanned but the excluded detection name is not reported, exclusions are honored by all scanners.

  2. Both performance and detection exclusions are honored by all scanners.

    Performance exclusions are used as a last resort to resolve performance issues, e.g. if an application is continually logging into a large html file which triggers a re-scan after each write.

    Detection exclusions have no effect on performance and serve to silence a particular detection on files or folders.

  3. I'm not getting any warning and SSL Labs report no issues either so it must be a local problem with a revoked cert. or missing a CA root certificate. You can raise a support ticket for investigation as further logs and a list of revoked and installed CA certs will be needed.

  4. Customer support for home users is provided by an external company in the USA, however, the staff should be trained to handle support cases properly. I've asked colleagues from the US to look into it. The technical support should have helped you create a ticket and at least collect ELC logs and pass them to ESET HQ for assistance with the case.

    If PowerShell continues to run after Windows starts. please try to create a Procmon boot log by following the instructions in the linked KB. Beforehand please temporarily disable protected service in the HIPS setup in the advanced setup and reboot the machine. When done, save the Procmon log unfiltered, compress it and supply it to me via a personal message or upload it to a safe location and drop me a message with a download link.

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