[Why does the upgrade task not work but completes correctly?]

What task did you run? A software install task?

[Does anyone know a tool/site to scan for suspicious and malicious URLs?]

Unfortunately it is not clear what you would like to achieve. ESET will block malicious urls or scripts on websites that you open in a browser.

[Question about 17.1.11]

Did you import a configuration xml recently or in the past?

[Failure of Upload Quarantine File]

Please raise a support ticket for further troubleshooting of the issue.

[ESET Smart Security Premium]

ESET Smart Security Premium is not a discontinued product. Perhaps you have confused it with ESET Smart Security.

[ESET Smart Security Premium]

As far as I know, some distributors do not sell subscriptions yet. That said, if you purchase an ESET Smart Security Premium license, you will be able to activate and use ESET Smart Security Premium. If your local distributor already sells subscriptions, with an ESET Home Security Premium subscription you will be able to activate ESET Smart Security Premium.

[High CPU caused by powershell.exe during screen lock]

You can upload the file to a safe location, such as Google Drive, OneDrive, Dropbox, etc. and drop me a private message with a download link.

[How to remove detected viruses]

Please sign up for this forum, re-post in the Malware finding and cleaning in English and enclose logs collected with ESET Log Collector. Also provide a screenshot for clarification of what threats you mean.

[High CPU caused by powershell.exe during screen lock]

We should run powershell only when the computer starts. Please provide a WPR recording for perusal.

[Eset Bridge problem]

Please raise a support ticket, we'll need to check pcap logs with the network communication captured.

[High CPU caused by powershell.exe during screen lock]

I've checked the logs but didn't find any signs of high CPU utilization. However, it took quite long to run powershell although all particular operations were finished quickly. The speed may be affected by Microsoft Store since a check of the installation status of the UWP application EsetContextMenu.msix is queued, however, that wasn't probably the case according to the Procmon log.

If you can reproduce high CPU utilization by running the above Powershell command, please carry on as follows:

1. Enable advanced operating system logging under Tools -> Diagnostics -> Advanced logging in the advanced setup
2. Stop logging after 30--60s
3. Collect logs with ESET Log Collector and upload the generated archive to a safe location (e.g. OneDrive, Dropbox,...) and drop me a personal message with a download link.

 

[ESET Smart Security Premium]

ESET HOME Security Premium subscription entitles you to install the following ESET security products:

ESET Home Security Premium

Products and features you can activate are displayed in the table below:

Products	Windows	macOS	Android	iOS
ESET Smart Security Premium	✔
ESET Internet Security	✔
ESET NOD32 Antivirus	✔
ESET Cyber Security		✔
ESET Mobile Security			✔
ESET Parental Control			✔
ESET Smart TV Security			✔
Features
ESET Password Manager	✔	✔	✔	✔

[High CPU caused by powershell.exe during screen lock]

The Procmon log didn't show high CPU utilization. Are you able to reproduce it when running the following command as an administrator?

"C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe" -NonInteractive -Command if (((Get-AppxPackage -Name 'EsetContextMenu').length -ne '1') -Or ((Get-AppxPackage -Name 'EsetContextMenu').version -ne '10.43.27.0')) { Get-AppxPackage -Name 'EsetContextMenu' | Remove-AppxPackage; Add-AppxPackage -Path 'C:\Tools\ESET\EsetContextMenu.msix' -ExternalLocation 'C:\Tools\ESET\' }

Is there any reason why ESET is installed in C:\tools instead of C:\Program Files?

[High CPU caused by powershell.exe during screen lock]

I'd like to have a look into it so please provide:
1, The output of running the command:
Get-AppxPackage -Name "Eset*"

2, A Procmon boot log.

[High CPU caused by powershell.exe during screen lock]

Please raise a support ticket. Integration in the context menu should be performed only once during installation.

[Moving off of email security server to server security]

Please uninstall ESET Mail Security, reboot the server and install ESET Server Security.

[Proper Solution of fixing problem with invalid certificate chain for NodeJS apps.]

Internet protection 1475.1 fixes the issue with NodeJS. It's currently available on the pre-release update channel and for consumer products, with Endpoint to follow soon.

[PDF/Phishing.KnowBe4.A Detection Question]

You can create a detection exclusion if you don't want the pdf files used for security awareness phishing tests to be detected.

[Is ESET web protection compatible with Safari?]

HTTP scanning works regardless of the browser, however, HTTPS communication is not yet scanned on MacOS.

[Question about 17.1.11]

The first time scan task is not new, it's been there for years. However, it should be hidden to my best knowledge. Not sure what you did that it's visible. Could you uninstall v17.1.11 and install it from scratch with default settings, ie. without importing previous configuration?

[Eset Bridge problem]

3 hours ago, Rafal96 said:

Does Eset Bridge need to be installed on the Eset Protect server?

No, it can be installed on a separate machine.

3 hours ago, Rafal96 said:

If I have a clean computer and I'm outside the local network and install the agent on it, provide the agent and server certificates, and configure the Eset proxy, should it communicate?

Is the machine with ESET Bridge running accessible by machines that are outside the network?

[Ghostery Free Edition]

Please elaborate more on how this query is related to ESET.

[It is possible to bulk delete devices from the ESET Protect console ?]

What about creating a static group with a list of computers imported from a csv file?

[It is possible to bulk delete devices from the ESET Protect console ?]

Just now, Guest fineeen said:

However, if I need to delete 100 computers , it means I have to repeat those steps 100 times !

I selected 3 computers and removed them at once. So if you select 100 computers (you can select all in a group by ticking the appropriate check-box), you could remove them all at once.

[What makes Starmus unique? – A Q&A with award-winning filmmaker Todd Miller]

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