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Marcos

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Posts posted by Marcos

  1. How many clients are reporting to the ESET PROTECT server?
    What is the hw configuration of the server?
    What db do you use? Is the db on the same server or another one? If the latter, what is the hw configuration of the db server?
    Have you created a policy that enabled additional reporting, such as all installed applications, websites allowed by Web Control, etc.?

  2. 4 minutes ago, Outcast said:

    Sounds to me like ESET's failover was manual and not automatic

    In case of authentication issues fall-over cannot be automatic. Otherwise in case of an invalid / expired license the client would have to try to connect to each of the servers to make sure it's rejected on all of them which would take time and create an unnecessary burden on servers  (a kind of DoS attack) if dozens of thousands clients would do that.

    This issue is not common at all and was resolved quickly.

  3. 3 minutes ago, RicardoDeLoco said:

    Understood. Other machines are still experiencing the issue though. Any advise?

     

    That's weird since the communication was redirected to other data centers with servers that work alright.
    Please carry on as follows:
    - enable advanced Web Control logging in the advanced setup -> tools -> diagnostics on a machine where the issue persists
    - open an arbitrary website in a browser
    - disable logging
    - collect logs with ESET Log Collector and upload the generated archive here.

  4. 6 minutes ago, RicardoDeLoco said:

    Though I see this issue as solved I still see issues on my company. I fixed my laptop upgrading to ESET 8 but why would I need to do it on all other machine that have 7.3? Is there a delay on the Authentication servers?

    Upgrade to v8 is not necessary (yet recommended), however, it would have no effect on this issue.

  5. 17 minutes ago, mcrouse said:

    I'm getting a similar message on some of my endpoint security deployments except it says "web control not fully functional because of a license problem".  The warnings come and go but it notifies the users each time so it's very annoying. It would be nice to get some sort of confirmation from ESET's end that they are having server issues so I don't waste my time trying to diagnose an issue I can't fix

    I was able to find only a trial version of ESET NOD32 Antivirus registered with your forum email address. Please provide logs collected with ESET Log Collector on the machine with ESET Endpoint Security installed.

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