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Posts posted by Marcos

  1. 11 minutes ago, Cousin Vinny said:

    I'll try to grab some data next time it occurs.

    Please enable advanced antispam logging in the advanced setup -> tools -> diagnostics and wait until the error occurs. Then disable logging, collect logs with ESET Log Collector and provide the generated archive. Also let us know if the machines connect via VPN and if they are connected to the Internet both via wi-fi and wire.

  2. 40 minutes ago, AZ Tech said:

    For example, if I download a new sfx exe file from the Internet, when I run it, will it be sent directly to LiveGuard, or do I have to unpack / extract the files inside?

    It should be sent for analysis. At least I'm not aware of a reason why it wouldn't be with default settings.

    As to what is submitted, you configure it in the advanced setup. By default documents are not submitted:


  3. The firewall contains a default rule that allows all communication for ekrn so it sounds like there is a custom rule on top of other rules that is blocking all communication. Please carry on as follows:
    - enable advanced logging under Help and support -> Technical support
    - reproduce the issue, e.g. launch a browser and try to open a website
    - disable logging
    - collect logs with ESET Log Collector and upload the generated archive here.

    You could probably fix it quickly by uninstalling ESET and installing v15 from scratch.

  4. A Procmon log from installation and fresh ELC logs will be needed. I'd recommend opening a support ticket since this is a forum, ie. there are no tracking capabilities and this case will require more iterations with technical support.  There is probably a problem with permissions that needs to be determined and permissions set up correctly.

  5. 1 hour ago, Mr_Frog said:

    Are you sure this is possible in every country where eset has an authorized reseller pathner? I asked Eset Indonesia and they said I have to buy a new license for ESSP haha.  My EIS license is still until December-2023. Hell ya!

    I have contacted the channel manager for the APAC region regarding this. Upgrading your EIS license to ESSP should be possible. Either the distributor will contact you or I will keep you updated if the distributor writes me.

  6. Membership in dynamic groups is evaluated by agent on endpoints while computers in static groups don't move, hence they are called static.

    Groups can be used for very many purposes, e.g. to apply specific policies to specific groups, to install or activate a particular ESET product only to selected groups, to get reports for selected groups, etc. Basically all you can do with an individual computer you can also do with groups.

  7. 1 hour ago, obee said:

    is there the only way is uninstall? is it possible to delete without uninstall?

    No, there is no other way. For instance, if you had Device Control integration enabled and you'd delete the appropriate driver without unregistering it correctly from the system, you'd end up with BSOD and neither booting to safe mode would be possible.

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