Marcos
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Posts posted by Marcos
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Did the upgrade work for the "advanced" group that had scan on open disabled?
By the way, disabling default "scan-on" events may be dangerous and for instance script malware may not be detected or cleaned, if scan on open is disabled.
If you had a reason to disable it, we'd like to hear more about the issues you encountered with the setting enabled.
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You can create an exception here:
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Unblock the appropriate category or create an exclusion for the domain in the Parental Control setup.
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Access to the website was blocked because it falls under a category blocked by Parental Control.
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If you run the ESET Uninstall tool in safe mode, does it detect ESET installed? If so, does uninstalling it and running the installation again work?
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I would recommend opening a support ticket with your local ESET distributor for troubleshooting. There can be many reasons why Endpoint cannot save files to a network share.
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There is no ETA for ESFSW v8 yet. It should be released in 21H1 if everything goes well, however, it's also possible it will be in H2.
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ESET doesn't scan HTTPS communication and doesn't perform SSL filtering so it shouldn't affect access to this forum. What kind of crash are you referring to? Did ESET crash? Or Mac OS? Do you have any details about the crash which make you believe it was caused by ESET?
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Agent on the client is unable to connect to the repository. Please check https://support.eset.com/en/kb332 for a list of servers and ports that ESET products should be allowed to communicate with.
repository.eset.com 38.90.226.20 91.228.166.23 91.228.167.25
You might want to limit connections only to ESET servers:
Use repositorynocdn.eset.com to connect ESET repository servers only, however in this case the best Internet connection cannot be guaranteed.
Make sure you have HTTP 1.1 enabled when accessing the repository or ESET update servers via 3rd party proxy.
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Since more protection features are not working I suspect that multiple drivers failed to install, Please provide logs collected with ESET Log Collector on the troublesome machine.
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Even if you enforce SD via a policy, you can activate override mode on a client, temporarily disable SD, reboot the machine and then try to upgrade agent by sending an ESMC component upgrade task to the client.
If SD is not enforced by a policy, you can disable it in the setup right away, reboot the machine and try to upgrade the agent.
We must be sure that the issue is caused by SD, hence the test with SD disabled.
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Just to make sure, does disabling self-defense and rebooting the machine always resolve the above issue with upgrading agent from v7 to v8?
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Please provide logs collected with ESET Log Collector for a start.
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You can try disabling scanning of archives and sfx archives in the idle-state scanner setup since the delay is most likely caused by scanning certain archives on the disk.
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You can install v9 but it's no longer supported. However, we still provide module updates for it.
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You are probably referring to Big Sur (11.0, 11.1). Please read https://support.eset.com/en/news7604-eset-support-of-macos-11-big-sur for the latest information.
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Did you receive an email after creating an EBA account? If so, did you click the verification link in it? Otherwise please provide me with your EBA account email address.
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You can drop me a private message with your license key enclosed.
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While the license key must not be shared, the public license ID in the form of XXX-XXX-XXX can be as it only serves for license identification and cannot be misused.
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2 minutes ago, anjayani said:
any plan about adding this information in the future? because some eset user might need it for audit reason.
As I wrote, this information is not available on clients in the above mentioned registry key. I assume this is also the reason why it's not possible to have this info in reports. @MartinKmay correct me.
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On 1/8/2021 at 10:22 AM, Nono said:
I've generated (a quite huge) dump + log collection. Where/how can I send it to you ?
You can upload it to OneDrive, Dropbox, Wetransfer, Google Drive, etc. and drop me a pm with a download link.
QuoteI'm still on the situation that some endpoint aren't communicated with the server.
Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log for possible errors.
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Unfortunately the USB disk doesn't provide CM_DEVCAP_UNIQUEID (can be normally seen in Device Manager) so there is no way for us to identify it. You should use a USB disk that provides CM_DEVCAP_UNIQUEID.
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This is not supported probably because the install date is not stored about all applications under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall.
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Please open a support ticket via the built-in form and let logs to be submitted.
trying to update AV by Management Center
in Remote Management
Posted
I would recommend carrying on as follows:
- apply an agent policy that will enable trace logging in agent
- start capturing network communication With Wireshark on the client
- send a software install task to the client
- after the task has failed, stop logging with Wireshark and remove the agent policy
- collect logs with ESET Log Collector from the machine and supply it along with the compressed Wireshark log to your local ESET distributor for perusal. You can also drop me a personal message with a download link so that I can have a look into it myself.
Is the client behind a firewall or device/appliance that performs http filtering? Does the client connect to the Internet directly or through a proxy? Are the agent proxy settings configured correctly?
Is also an ESET PROTECT cimponent upgrade task failing to upgrade agent to v8?