trying to update AV by Management Center in Remote Management Posted January 13 I would recommend carrying on as follows: - apply an agent policy that will enable trace logging in agent - start capturing network communication With Wireshark on the client - send a software install task to the client - after the task has failed, stop logging with Wireshark and remove the agent policy - collect logs with ESET Log Collector from the machine and supply it along with the compressed Wireshark log to your local ESET distributor for perusal. You can also drop me a personal message with a download link so that I can have a look into it myself. Is the client behind a firewall or device/appliance that performs http filtering? Does the client connect to the Internet directly or through a proxy? Are the agent proxy settings configured correctly? Is also an ESET PROTECT cimponent upgrade task failing to upgrade agent to v8?