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Posts posted by Marcos

  1. SLAs depend on a particular partner. For big enterprise customers there's a possibility to purchase premium support that is provided by ESET HQ and where a response is guaranteed within 1 hour in urgent cases if I remember correctly.

    ECA cannot be used to manage mobile phones. It is necessary to use ESET Security Management Center (currently on-premise only with a cloud version to be available soon) and Mobile Device Connector.

  2. Couldn't it be that the files were detected by the on-demand or startup scanner? Could you upload the file that was detected? If detected by real-time protection, pause it temporarily while you upload the file (compress it into a zip or rar archive, if possible). With ELC logs we would have all necessary information at once.

  3. The initial scan run after installation scans all files on local disks and cleans detected files. While malware, adware and riskware is cleaned automatically, potentially unwanted and unsafe applications require the user to select an action at the end of the scan.

    We've run a test and files were cleaned and quarantined alright. Please collect logs with ESET Log Collector and upload the generated archive here for perusal.


  4. The IP address is actually on the cloud blacklist. Please carry on as follows:
    - enable diagnostic logging (Tools -> Diagnostic logging)
    - receive email that is incorrectly evaluated as spam
    - stop logging
    - collect logs with ESET Log Collector and also add the email in the eml or msg format to the archive or provide it separately
    - upload the archive here but also open a ticket with your local ESET support to make sure that it's properly tracked and you receive a timely response.

  5. 6 minutes ago, RichieStine said:

    Hello...as per my understanding If you format an RT target with an 8.5 format disk or Utility USB drive, you might not be able to downgrade the target to a previous version of the Real-Time Module. To downgrade a target from the LabVIEW 8.5 Real-Time Module to a previous version of the Real-Time Module, reformat the target with a format disk or utility USB drive created for a previous version of the Real-Time Module.

    This posts appears to be unrelated to the issues discussed in this topic. What do you mean by formatting an RT target with an 8.5 format disk"? And what is LabView 8.5 Real-time module? In fact, we are talking here about ESET's real-time protection which has nothing to do with formatting disks and LabView whatever it is.

  6. The changelog will open after clicking this link:



    • Fixed: Unable to switch the console to the Ukrainian language after upgrade
    • Fixed: Web console issues with Safari browser
    • Fixed: Subgroup exports in the group tree is unavailable
    • Fixed: "Failed to load data" error after deleting a selected Dynamic group
    • Fixed: All computers are listed as Mobile Device Connector
    • Fixed: Agent live installer is unavailable on macOS Mavericks (10.9) and macOS Yosemite (10.10)
    • Fixed: Failed to load dynamic group membership in computer details
    • Fixed: Direct ESET product updates performed from the Dashboard does not work properly when clients are deselected
    • Fixed: Position of the co-branding logo in the console
    • Fixed: Missing device name in the mobile device enrollment email
    • Fixed: Various improvements and UI bugs
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