Marcos
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Posts posted by Marcos
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Please make sure to allow communication with ESET's Web Control servers on port 53535 on a firewall as per https://support.eset.com/en/kb332:
- Base domain for DNS queries: e5.sk
- Make sure to open UDP port 53535 for the addresses in the table below and allow requests to your local DNS server (UDP/TCP port 53).
Hostname IP address h1-arsp01-v.eset.com 91.228.166.42 h1-arsp02-v.eset.com 91.228.166.43 h3-arsp01-v.eset.com 91.228.167.141 h3-arsp02-v.eset.com 91.228.167.142 h5-arsp01-v.eset.com 38.90.226.14 h5-arsp02-v.eset.com 38.90.226.15 -
In specific cases performance exclusions may be required, e.g. on MS Exchange server Microsoft recommends excluding certain files and folders to prevent potential issues. Another example is backup when the files being backed up were already scanned so scanning them again after being written by the backup sw process would unnecessarily slow down the backup process.
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First of all, are you positive that it's the firewall which is blocking the communication? By default, in automatic mode all outbound communication is allowed and all non-initiated inbound communication blocked. Torrent apps should work alright without the need to create a specific firewall rule. Does actually pausing the firewall make a difference?
Couldn't it be that the torrent app is detected as a potentially unwanted application and is blocked? If so, try creating a detection exclusion.
Please provide logs collected with ESET Log Collected for a review.
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SSL filtering is not supported on Mac yet. However, blocking https sites either by the url blacklist or parental control categories work for domains as long as you have port 443 listed in the list of ports to scan.
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Attachments are available only to ESET staff so it's safe to upload logs here. I'll check your logs.
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Please carry on as follows:
- enable advanced licensing and Anti-Theft logging in the adv. setup -> Tools -> Diagnostics
- reproduce the issue
- disable logging
- collect logs with ESET Log Collector and provide the generated archive. -
I've mentioned above or in another similar topic that SSL filtering is planned to be supported in future versions.
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My understanding is that developers didn't realized that adding IMAPS and POP3S ports to the list won't have the same benefits than adding the HTTPS port. For a long time it hadn't caused any issues until Big Sur. Another AV vendor notified us about the bug they found:
We at ... have detected the following issue in macOS BigSur. When MailShield is enabled and some other Network System extension app (Cisco AnyConnect VPN version 4.9, Little Snitch) is installed, Apple Mail stops working with IMAP properly. The issue lies in Apple’s libnetwork.dylib that is used by Apple Mail and Safari. This library starts logging some SSL handshake errors without any connections even arriving to our extension.
Our MailShield is built as an NETransparentProxy Network System Extension. Our tests show that the issue occurs even when we reject any incoming connections. Also the Network Extension in Cisco AnyConnect is dormant as only VPN is enabled. We have already checked that the same issue appears between ESET and CISCO. We did not check any other AV. We reported this to Apple a few months ago, but it was not fixed yet. We would like to ask you to check your solution and report similar bugs to Apple to hopefully push this forward a bit faster. -
The SSL ports were added a long time ago probably together with the HTTPS port 443 which makes sense and partially enables url blocking for https websites even without support for SSL filtering.
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Please provide a couple of screen shots for clarification. I'd recommend opening a support ticket with your local ESET distributor.
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Do you use default firewall settings, ie. automatic mode without any custom rules? Does actually pausing the firewall make a difference?
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The website is not blocked by ESET.
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ESET Endpoint Security can be purchased for at least 5 seats / devices. However, I assume it would be cheaper to buy ESET Internet Security for 5 devices. Please contact your local distributor regarding the pricing.
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Please reply here, not via "Report" which serves for reporting inappropriate posts. I'd recommend opening a support ticket with your local ESET distributor and providing logs collected as per https://support.eset.com/en/kb3404.
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It's possible to continue with the installation despite the warning. The upcoming version of ECS will have the compatibility check updated to support v11.1.
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Since it's not clear what panel you are referring to, please post a screen shot for clarification.
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Uninstall ESET from the former computer and install it on the new one. If the computer doesn't boot or cannot be connected to the Internet during uninstallation, free up the seat via the license manager at my.eset.com.
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The log was extremely large (23 GB), opening it paralyzed my machine for more than an hour. As I've asked, please do not leave advanced OS logging enabled for more than a minute and compress the log next time.
Try the following:
1, Use automatic firewall mode. Currently you use interactive mode and have more than 1500 rules created. Try the following:
- export the current configuration
- switch the firewall to automatic mode
- delete all custom rulesIf that doesn't help, try uninstalling ESET and installing it from scratch without changing default settings.
2, PhpStorm was another CPU intensive process. Please make sure it's not running when trying to troubleshoot CPU utilization issues.
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ESET's EDR solution is ESET Enterprise Inspector (ie. not EDTD). Currently the on-premise EEI receives a lot of intel data from clients (much more than any other competitive solution as far as I know) which is why it cannot be used in the cloud easily. However, we're working on a cloud version of EEI which will be announced here as well as via other standard channels shortly before the release.
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As far as I know symbols are not available for the Brave browser which is a must in order for BPP to support it. Another thing that matters is the popularity of the browser and Brave wasn't among the most used ones by ESET users if I recall correctly.
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Still no joy. Make sure that you enable advanced oper. system logging prior to reproducing the issue and disable it prior to collecting logs. It will be enough just to provide C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl.
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For some reason esetperf.etl is still missing:
C:\ProgramData\ESET\ESET Security\Diagnostics\
0 files 0 bytesDid you actually enable advanced OS logging, reproduced the issue and disabled logging prior to collecting logs?
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Looks like you didn't enable advanced operating system logging as instructed. The Diagnostics folder was empty, esetperf.etl log was missing.
Please remove from detection exclusions:
Win32/CoinMiner.DP potentially unwanted application @ C:\Program Files (x86)\EasyMiner\cudaminer\ccminer.exe
Win32/CoinMiner.DP potentially unwanted application @ *
Win32/CoinMiner.BV potentially unwanted application @ C:\Program Files (x86)\EasyMiner\cpuminer-x32\minerd.exe
Win32/CoinMiner.BV potentially unwanted application @ *Enable detection of potentially unsafe applications, just in case.
You have a problem with LiveGrid. Access to LiveGrid servers is probably blocked by a firewall. Please make sure that the CloudCar test file is detected upon download: http://amtso.eicar.org/cloudcar.exe
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Please carry on as follows:
- reproduce the issue
- enable advanced oper. system logging in the adv. setup -> tools -> diagnostics
- after approx. 1 minute disable logging
- collect logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a a download link.
Eset is refusing to send me the license key purchased almost two month ago!
in ESET Internet Security & ESET Smart Security Premium
Posted
First of all, there is no reason to not resend the license email to your registration email address. The email is sent automatically almost instantly after purchase or after filling in the form https://www.eset.com/int/support/lost-license/.
If the email doesn't come, check your spam folder please.
As to your licenses, I've found 3 valid ones:
3AH-758-CBE, 3 devices, valid until May 1, 2021
3AJ-A73-HSH, 3 devices, valid until June 6, 2021
3AJ-X4N-AEJ, 3 devices, valid until Dec 4, 2021
If there are any issues with your licenses, please contact the Russian distributor who issued them. They all appear to be valid and working.