annita verbrugge 0 Posted September 18, 2013 Share Posted September 18, 2013 hello, my eset license expired today. Via your online site, I have renewed it on September 10. The payment has been accepted, and in my account info, I can see that the status of the "renewal order" has been completed. However, I still got messages about termination of my current license and as of today, I got a message that the license indeed got terminated. How come ? Do I need to do something manually in order to activate my new license (1 year/ 3 pcs) ? Furthermore, I've tried to get in touch with your Support department via the Contact page, filled in my userid & password (as defined when I did create my eset account), but I got a windows popup box, saying "the server staging.eset.sk at Restricted Area requires a username & password. (see attached screenshot). I filled in my userid & password, but it wasn't accepted and as such, my request for help about this wasn't forwarded to your support site ! Please assist in order to allow me to activate my renewed license. thank you. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,130 Posted September 19, 2013 ESET Moderators Share Posted September 19, 2013 Hello Anita, do you still experience this issue? Could you please paste here exact link to (via right-click on it and copy link in your web browser) which you use? Link to comment Share on other sites More sharing options...
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