amir 1 Posted October 30, 2016 Share Posted October 30, 2016 HI I have sent you almost 7 pack of infected files but you didn't reply me ever about results in the past you would reply me when i sent a Infected file for analysis but now you don't Link to comment Share on other sites More sharing options...
Administrators Marcos 4,360 Posted October 30, 2016 Administrators Share Posted October 30, 2016 It's not clear if you submitted the samples via the internal submission form or by following the instructions at hxxp://support.eset.com/kb141/(recommended). In either case, we don't guarantee a response. However, if you follow the instructions in the KB it's very likely that you will although it's not a rule (e.g. if the submission comes from a frequent provider of low quality samples). Link to comment Share on other sites More sharing options...
amir 1 Posted October 30, 2016 Author Share Posted October 30, 2016 (edited) It's not clear if you submitted the samples via the internal submission form or by following the instructions at hxxp://support.eset.com/kb141/(recommended). In either case, we don't guarantee a response. However, if you follow the instructions in the KB it's very likely that you will although it's not a rule (e.g. if the submission comes from a frequent provider of low quality samples).So bring an auto-reply system, pleaseThen we are sure that you have received our files Thank you Edited October 30, 2016 by amir Link to comment Share on other sites More sharing options...
ken1943 22 Posted October 30, 2016 Share Posted October 30, 2016 There are other sites to submit files. That is all they do. Link to comment Share on other sites More sharing options...
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