No reply to my submited files!

[amir 1]

HI

I have sent  you almost 7 pack of infected files but you didn't reply me ever about results

in the past you would reply me when i sent a Infected file for analysis but now you don't

[Marcos 5,733]

It's not clear if you submitted the samples via the internal submission form or by following the instructions at hxxp://support.eset.com/kb141/(recommended). In either case, we don't guarantee a response. However, if you follow the instructions in the KB it's very likely that you will although it's not a rule (e.g. if the submission comes from a frequent provider of low quality samples).

[amir 1]

It's not clear if you submitted the samples via the internal submission form or by following the instructions at hxxp://support.eset.com/kb141/(recommended). In either case, we don't guarantee a response. However, if you follow the instructions in the KB it's very likely that you will although it's not a rule (e.g. if the submission comes from a frequent provider of low quality samples).

So bring an auto-reply system, please

Then we are sure that you have received our files

Thank you

Edited October 30, 2016 by amir

[ken1943 22]

There are other sites to submit files. That is all they do.