Mail Security for Exchange Whitelist problem

[dtruffo 0]

Hello.

 

I've a problem with Whitelisting

 

I need to receive mail from a trusted domain (ersel.it)

 

I've tried to set antispam whitelist for IPs and domain, but I continue to find mails from such domain in mail quarantine with message the ip (77.238.18.7 ) is blacklisted in cloud blacklist.

 

 

How can I solve ??

 

Thank you

 

 

 

 

[filips 44]

Hi,

Which version of EMSX do you have? Some issues related to antispam whitelists were already fixed - upgrade of EMSX could probably help.

To remove a trusted domain from cloud blacklist please contact support.

[dtruffo 0]

Hi,

Which version of EMSX do you have? Some issues related to antispam whitelists were already fixed - upgrade of EMSX could probably help.

To remove a trusted domain from cloud blacklist please contact support.

Just installed  6.4.100007.3

 

How do I contact support ??

[filips 44]

Hi,

 

this KB article describes how to contact support: hxxp://support.eset....2/?locale=en_US