dtruffo 0 Posted October 11, 2016 Share Posted October 11, 2016 Hello. I've a problem with Whitelisting I need to receive mail from a trusted domain (ersel.it) I've tried to set antispam whitelist for IPs and domain, but I continue to find mails from such domain in mail quarantine with message the ip (77.238.18.7 ) is blacklisted in cloud blacklist. How can I solve ?? Thank you Link to comment Share on other sites More sharing options...
ESET Staff filips 43 Posted October 11, 2016 ESET Staff Share Posted October 11, 2016 Hi,Which version of EMSX do you have? Some issues related to antispam whitelists were already fixed - upgrade of EMSX could probably help. To remove a trusted domain from cloud blacklist please contact support. Link to comment Share on other sites More sharing options...
dtruffo 0 Posted October 11, 2016 Author Share Posted October 11, 2016 Hi, Which version of EMSX do you have? Some issues related to antispam whitelists were already fixed - upgrade of EMSX could probably help. To remove a trusted domain from cloud blacklist please contact support. Just installed 6.4.100007.3 How do I contact support ?? Link to comment Share on other sites More sharing options...
ESET Staff filips 43 Posted October 11, 2016 ESET Staff Share Posted October 11, 2016 Hi, this KB article describes how to contact support: hxxp://support.eset....2/?locale=en_US Link to comment Share on other sites More sharing options...
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