ESET Not compatible with NUC. (Next Unit of Computing)

[anandm279 0]

Hello Eset Team.

 

Our following customer using ESET Advance 80 user paper license.(ERA 5.3)
We are successfully installed eset in 65 systems but 15 system not support eset.
15 system are intel NUC (Next Unit of Computing).

Problem :-

1) After installed eset, system is hang & we direct swith off device.
2) We start system again but after login in user, system hang again.
3) we start system in safe mode & run eset safe mode removal tool & restart system.
4) Operationg System Windows 8.1

then system are working fine.

we also try Nod32,Smart Security (Ver. 8 & 9), Endpoint Protection Version 5.3.x...& 6.4 client but problem is persist.

We also try other AV in same system (like...Quick Heal, e scan) it working fine.

We try to collect log. & aslo send in attachment kindly check it & give solution as soon as possible.

APIDEL Logs.rar

[anandm279 0]

Hello Eset Team.

 

We have sending another system log. Please check and give me solution as soon as possible.

 

 

ELC_logs 2nd pc.zip

ELC_logs.zip

[MichalJ 434]

Hello, please open a standard support ticket with your local ESET distributor.

We can´t troubleshoot this issue through our community forum.

[Anand Rachaita 2]

Hello team can eset support Silvermont microarchitecture is also x86 & x64 base. Becasue i have same types of architecture in all machine and eset not running on it.

 

 

Regards

Vimarsh P.

[Anand Rachaita 2]

any ans?