anandm279 0 Posted October 5, 2016 Share Posted October 5, 2016 Hello Eset Team. Our following customer using ESET Advance 80 user paper license.(ERA 5.3)We are successfully installed eset in 65 systems but 15 system not support eset.15 system are intel NUC (Next Unit of Computing).Problem :-1) After installed eset, system is hang & we direct swith off device.2) We start system again but after login in user, system hang again.3) we start system in safe mode & run eset safe mode removal tool & restart system.4) Operationg System Windows 8.1then system are working fine.we also try Nod32,Smart Security (Ver. 8 & 9), Endpoint Protection Version 5.3.x...& 6.4 client but problem is persist.We also try other AV in same system (like...Quick Heal, e scan) it working fine.We try to collect log. & aslo send in attachment kindly check it & give solution as soon as possible. APIDEL Logs.rar Link to comment Share on other sites More sharing options...
anandm279 0 Posted October 6, 2016 Author Share Posted October 6, 2016 Hello Eset Team. We have sending another system log. Please check and give me solution as soon as possible. ELC_logs 2nd pc.zip ELC_logs.zip Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted October 6, 2016 ESET Staff Share Posted October 6, 2016 Hello, please open a standard support ticket with your local ESET distributor. We can´t troubleshoot this issue through our community forum. Link to comment Share on other sites More sharing options...
Anand Rachaita 2 Posted October 7, 2016 Share Posted October 7, 2016 Hello team can eset support Silvermont microarchitecture is also x86 & x64 base. Becasue i have same types of architecture in all machine and eset not running on it. Regards Vimarsh P. Link to comment Share on other sites More sharing options...
Anand Rachaita 2 Posted October 10, 2016 Share Posted October 10, 2016 any ans? Link to comment Share on other sites More sharing options...
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