burgundy 0 Posted September 21, 2016 Posted September 21, 2016 Hi, I'm using Eset Mail Security 6.3.10005.2 to protect an Exchange Server. These days, I'm having issues with users receiving a bunch of fake NDR and I can't find a way to block or quarantine them. Any ideas, please?
ESET Staff filips 44 Posted September 21, 2016 ESET Staff Posted September 21, 2016 Hi burgundy,Are these NDRs missed by antispam protection? If yes then please collect some samples and submit a support ticket to your local ESET office.
burgundy 0 Posted September 21, 2016 Author Posted September 21, 2016 Hi burgundy, Are these NDRs missed by antispam protection? If yes then please collect some samples and submit a support ticket to your local ESET office. Hi filips, Yes they are missed by antispam protection and received as legitimate NDRs, which is confusing for mail users. How can I submit a support ticket?
ESET Staff filips 44 Posted September 23, 2016 ESET Staff Posted September 23, 2016 Hi, this KB article describes how to contact support: hxxp://support.eset.com/kb3742/?locale=en_US
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