burgundy 0 Posted September 21, 2016 Share Posted September 21, 2016 Hi, I'm using Eset Mail Security 6.3.10005.2 to protect an Exchange Server. These days, I'm having issues with users receiving a bunch of fake NDR and I can't find a way to block or quarantine them. Any ideas, please? Link to comment Share on other sites More sharing options...
ESET Staff filips 43 Posted September 21, 2016 ESET Staff Share Posted September 21, 2016 Hi burgundy,Are these NDRs missed by antispam protection? If yes then please collect some samples and submit a support ticket to your local ESET office. Link to comment Share on other sites More sharing options...
burgundy 0 Posted September 21, 2016 Author Share Posted September 21, 2016 Hi burgundy, Are these NDRs missed by antispam protection? If yes then please collect some samples and submit a support ticket to your local ESET office. Hi filips, Yes they are missed by antispam protection and received as legitimate NDRs, which is confusing for mail users. How can I submit a support ticket? Link to comment Share on other sites More sharing options...
ESET Staff filips 43 Posted September 23, 2016 ESET Staff Share Posted September 23, 2016 Hi, this KB article describes how to contact support: hxxp://support.eset.com/kb3742/?locale=en_US Link to comment Share on other sites More sharing options...
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