Seth 2 Posted September 20, 2016 Posted September 20, 2016 The ESET GUI icon next to clock has disappeared. ESET won't even start on reboot or show the startup screen on reboot. I have to manually start ESET everytime. I have followed this guide but did not help. Ho do I fix this? hxxp://support.eset.com/kb532/?locale=en_US
Administrators Marcos 5,453 Posted September 20, 2016 Administrators Posted September 20, 2016 If you have v9 or newer installed, you should not add a reference to egui.exe to the run registry key. If you remove it from the run key and restart the computer, are both ekrn.exe and egui.exe processes running in the Task manager?
Seth 2 Posted September 20, 2016 Author Posted September 20, 2016 Ok. I removed egui.exe from shell:startup and did a reboot. The only thing I can see in Task Manager is: ESET Service. I don't see ekrn.exe or egui.exe. I'm running Windows 10 with latest ESS.
Seth 2 Posted September 23, 2016 Author Posted September 23, 2016 (edited) Does anyone know how to fix it? Edited September 23, 2016 by Seth
TomFace 539 Posted September 23, 2016 Posted September 23, 2016 Have you tried doing a program repair via control panel>programs and features?
TomFace 539 Posted September 25, 2016 Posted September 25, 2016 Guess it's time to uninstall and reinstall.
Administrators Marcos 5,453 Posted September 26, 2016 Administrators Posted September 26, 2016 If egui.exe does not appear in the list of running processes, we'll need a Process monitor boot log as well as logs collected by ESET Log Collector for further analysis. Please contact your local customer care for further troubleshooting.
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