Samoréen 8 Posted August 31, 2016 Share Posted August 31, 2016 Hi, I'm currently running version 9.0.381 and I checked for updates this morning. Version 9.0.402 was proposed, I clicked on Install and I got the following error : Product update ended with an error Communication with driver failed. What next ? Thanks. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted August 31, 2016 Author Share Posted August 31, 2016 No, I'm not running a Windows 10 Insider Program Preview build. I'm running build 10586. Link to comment Share on other sites More sharing options...
Samoréen 8 Posted August 31, 2016 Author Share Posted August 31, 2016 Here are the related errors in the logs: 31/08/2016 14:09:11;Update module;Communication with driver failed.;NT AUTHORITY\SYSTEM31/08/2016 14:07:58;Personal firewall;An error occurred during installation of the epfwwfpr driver.;31/08/2016 14:07:58;File-system filter;An error occurred during installation of the eamonm driver.;NT AUTHORITY\SYSTEM By the way, I'm not running ESET Smart Security but ESET NOD32. Why is the installer trying to install Personal Firewall ? ? ? Link to comment Share on other sites More sharing options...
Samoréen 8 Posted August 31, 2016 Author Share Posted August 31, 2016 I have downloaded version 9.0.386 (not 9.0.381) from the web site (strangely enough, version 9.0.402 which is supposed to be the latest is not available). ESET NOD32 was updated but the same errors as above were reported in the log. And I'm still unable to update to 9.0.402 while ESET NOD32 is alerting me that an update is available. Things are becoming messy, to say the least... Link to comment Share on other sites More sharing options...
pbcopter 0 Posted September 15, 2016 Share Posted September 15, 2016 I have the same issue. 9.0.402 (which is only available as an update) will not install from 9.0.386. Get same error as OP. I have tried reinstalling ESET NOD32 to no avail. Any suggestion? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 15, 2016 Administrators Share Posted September 15, 2016 I have the same issue. 9.0.402 (which is only available as an update) will not install from 9.0.386. Get same error as OP. I have tried reinstalling ESET NOD32 to no avail. Any suggestion? The OP had v9.0.381 installed which probably didn't use the new signature yet and therefore might encounter issues with upgrade. Try running the ESET Uninstall tool in safe mode before installing v9.0.386. What operating system do you use? 32-bit or 64-bit? Link to comment Share on other sites More sharing options...
Samoréen 8 Posted September 15, 2016 Author Share Posted September 15, 2016 I have the same issue. 9.0.402 (which is only available as an update) will not install from 9.0.386. Get same error as OP. I have tried reinstalling ESET NOD32 to no avail. Any suggestion? Hi pbcopter, Please have a look at the log file and if indicates that the update failed because the installation of some drivers didn't succeed, you could try the fix that I posted here : https://forum.eset.com/topic/9431-solution-hips-disabled-after-90402-update/ This worked for me. Link to comment Share on other sites More sharing options...
pbcopter 0 Posted September 16, 2016 Share Posted September 16, 2016 Hi Marcos, I did as you instructed and the problem has been resolved for me. I am using Windows 10x64 10586 Thank you very much. Paul Link to comment Share on other sites More sharing options...
pbcopter 0 Posted September 16, 2016 Share Posted September 16, 2016 (edited) Hi Samoreen, Thank you for the response. I didn't have a problem installing, just this one update was not cooperating but thank you anyway. Paul Edited September 16, 2016 by pbcopter Link to comment Share on other sites More sharing options...
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