Conder 0 Posted September 10, 2013 Share Posted September 10, 2013 Any idea how to get rid? We're running Current version of smart Security so not sure how it got on!!! If we run a scan it finds it says it cleaned it and then it re-appears after a reboot. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted September 11, 2013 Share Posted September 11, 2013 (edited) I think this is a PUP. A few things you could try. Boot to safe mode and run a scan. Start the scan going in eset with option *dont auto clean after scan, then process kill your explorer.exe then process the cleaning in eset and reboot. Manually delete the PUP from the registery in safe mode and delete all files folders associated with it. Then run a reg clean with ccleaner. Before any of this i would recommend following these procedures to help Eset get a handle on it if there are removal issues :hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141&locale=en_US Edited September 11, 2013 by Arakasi Link to comment Share on other sites More sharing options...
Conder 0 Posted September 11, 2013 Author Share Posted September 11, 2013 I think this is a PUP. A few things you could try. Boot to safe mode and run a scan. Start the scan going in eset with option *dont auto clean after scan, then process kill your explorer.exe then process the cleaning in eset and reboot. Manually delete the PUP from the registery in safe mode and delete all files folders associated with it. Then run a reg clean with ccleaner. Before any of this i would recommend following these procedures to help Eset get a handle on it if there are removal issues : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141&locale=en_US PUP? Link to comment Share on other sites More sharing options...
Conder 0 Posted September 11, 2013 Author Share Posted September 11, 2013 I think this is a PUP. A few things you could try. Boot to safe mode and run a scan. Start the scan going in eset with option *dont auto clean after scan, then process kill your explorer.exe then process the cleaning in eset and reboot. Manually delete the PUP from the registery in safe mode and delete all files folders associated with it. Then run a reg clean with ccleaner. Before any of this i would recommend following these procedures to help Eset get a handle on it if there are removal issues : hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141&locale=en_US PUP? Got it Potentially unwanted program. I'm going around in circles with this!! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted September 11, 2013 Administrators Share Posted September 11, 2013 Please post here a complete record from your ESET Threat log containing the full path to the file, the detection name as well as some other information. Link to comment Share on other sites More sharing options...
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