j-gray 37 Posted April 15, 2016 Share Posted April 15, 2016 Hello, I'm running an agent upgrade (Windows) via ERA. On the client, I get the following error: Error 1921: ...EraAgentSvc could not be stopped. Verify that you have sufficient privileges to stop system services. I'm assuming there must be a policy option in ERA that blocks tampering with ESET services, but can't find anything in the console. Any help appreciated. Link to comment Share on other sites More sharing options...
ESET Staff Gonzalo Alvarez 66 Posted April 15, 2016 ESET Staff Share Posted April 15, 2016 Hi @j-gray, I believe is the Agent self-defense protection. Try to disable before uninstall the Agent and reinstall. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 383 Posted April 16, 2016 ESET Staff Share Posted April 16, 2016 Hello, I'm running an agent upgrade (Windows) via ERA. On the client, I get the following error: Error 1921: ...EraAgentSvc could not be stopped. Verify that you have sufficient privileges to stop system services. I'm assuming there must be a policy option in ERA that blocks tampering with ESET services, but can't find anything in the console. Any help appreciated. As already mentioned, it may be problem with self-defense, but also it could be that AGENT service was not able to stop in reasonable time (I think setup is waiting 30 seconds) which could have been caused by long-running task. Have you tried to upgrade manually, or re-tried using ERA? Link to comment Share on other sites More sharing options...
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