Is it possible to use V5 ERA's "Upgrade Windows Client" to upgrade clients from V4.2 to 5?

[RyanTsai 3]

I tried creating the V5 package then use Remote Install - "Upgrade Windows Client" task to push  V5 upgrade to V4.2 clients, but it seems not to be working. Task need with warning message which looks like "No available updates for the client".

Just want to ask if this a supported scenario or not? If not, are there any other reliable remote installation options besides Active Directory and Remote Push for V4 to V5?

[Marcos 5,189]

It depends on what v4.2 you have as only the latest versions (I reckon 4.2.41+) support the upgrade task.

[RyanTsai 3]

I have 4.2.76.1, but  it still fails with ""No upgrade for this client"

 

Here's the relevant section in era.log:

[2016-04-06 17:15:52.921] V2 [5704c0800000] [00000ff0] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CREATE_REMOTE_INSTALL_TASK, <ERA Server> user [Administrator] created remote install task for computer: ComputerName=Wxppdvm, PromaryServer=Wxppdvm, MACAddress=001c42265da8, AlternativeIpString=010.211.055.008[2016-04-06 17:15:54.484] V5 [5704d3ca01ba] [00000760] <SESSION_INFO> Kernel connection from 10.211.55.8:33796 accepted
[2016-04-06 17:15:56.156] V2 [5704d3ca01ba] [00000760] <RINSTALL_ERROR> HandleClientUpgrade failed, code 3, error code: 5, gle: 0

any ideas?

installing MSI manually works

[Marcos 5,189]

The Upgrade client task does not work for the latest version of Endpoint 5.0.2260. You'd need to perform a push install.