The problem with updating ESET Endpoint Antivirus via ERAS

[MietekN 2]

My configuration:

ERAS 5.3.33 (5.1.34 too)

20 x Eset Endpoint Antivirus version 5.0.2237 (nt64 Polish)

 

During remote install (update) via ERAS all the clients they give a message: "No upgrade for this client"

Direct launch eea_nt64-5.0.2260.1_plk.msi working properly.

Edited March 29, 2016 by MietekN

[TomasP 311]

Hello,

Based on previous issues like this, we'll need to have a look into it, so please contact your local ESET support office who will assist you with gathering the necessary logs.

Thanks,

T.

[MietekN 2]

My logs:

[2016-03-30 07:32:46.330] V2 [56f480e80000] [000014d0] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CREATE_REMOTE_INSTALL_TASK, <ERA Server> user [Administrator] created remote install task for computer: ComputerName=work-comp1, PromaryServer=work-server, MACAddress=35a6d8180101, AlternativeIpString=192.168.001.201
[2016-03-30 07:34:26.094] V2 [56f480e80000] [000014d0] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_SET_COMMAND_LINE, <ERA Server> user [Administrator] has set the commandline of package with Name=ESET Endpoint Antivirus 5.0.2260.1 x64 only to CommandLine=/qn REBOOT="ReallySuppress"
[2016-03-30 07:34:52.766] V2 [56f480e80000] [000014d0] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CREATE_REMOTE_INSTALL_TASK, <ERA Server> user [Administrator] created remote install task for computer: ComputerName=work-comp2, PromaryServer=work-server, MACAddress=b0831265e9a1, AlternativeIpString=192.168.001.202
[2016-03-30 07:36:48.187] V2 [56fb65eca93d] [00001070] <RINSTALL_ERROR> HandleClientUpgrade failed, code 3, error code: 5, gle: 0
[2016-03-30 07:37:29.679] V2 [56fb6619a948] [00001070] <RINSTALL_ERROR> HandleClientUpgrade failed, code 3, error code: 5, gle: 0
 

work-comp1 - intall package for both x86 and x64

work-comp2 - intall package for x64 only

[MietekN 2]

ERAS 5.3.39.0 and "Upgrade Client" from 5.0.2260 to 5.0.2265 updates successful