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Can't uninstall ESET Endpoint AV v5.0.21265.0


Big Bang IT
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Client has expired ENdpoint installed from Remote Console.  They tried uninstalling clients (Windows 7 Pro 64 Bit) but botched it.  The ran the UNINSTALL in the ESET program group but it did not complete install.  ESET still running (expired license 3/1/2016) and no ESET Program Group exists and Not in Program and Features. They then tried ESETUNINSTALLER /NOSAFEMODE - that said it uninstalled but it is still running.

 

The ran ESETUNINSTALLER again and now get this error

 

03/04/2016  12:20 AM           700,104 ESETUninstaller.exe
               1 File(s)        700,104 bytes
               0 Dir(s)  172,758,810,624 bytes free
 
C:\>esetuninstaller /nosafemode /force
esetuninstaller 7.0.7.0
Input arguments: /nosafemode /force
Online (PC booted from fixed disk) mode detected.
 
Scanning available operating systems ...
 
Available operating systems, which AV product can be removed from:
 
[1]
Product Name: Windows 7 Professional
Current Version: 6.1.1.7601.WinNT.AMD64
System Root: C:\Windows
 
Building cache: 64bit COM: AppID -> DllName ...
Building cache: 64bit COM: Category -> ReferenceCounter ...
Building cache: 32bit COM: AppID -> DllName ...
Building cache: 32bit COM: Category -> ReferenceCounter ...
Scanning installed AV products ...
 
Installed AV products:
        1. ESS/EAV/EMSX
 
 
Product uninstallation: ESS/EAV/EMSX
 
Uninstallation in progress, please wait ...
 
ERROR! Delete failed! Services 0x80004005
ERROR! Services: Driver's .sys (64-bit) file eamonm.sys delete failed! 0x5
ERROR! Services: Driver's .sys (64-bit) file epfwwfpr.sys delete failed! 0x5
ERROR! Delete failed! Services 0x80004005
ERROR! Services: Driver's .sys (64-bit) file ehdrv.sys delete failed! 0x5
ERROR! Delete failed! Services 0x80004005
ERROR! Services: Driver's .sys (64-bit) file edevmon.sys delete failed! 0x5
ERROR! Delete failed! Services 0x80004005
ERROR! Delete failed! ESET Product (64-bit) 0x80004005
ERROR! Delete failed! ESET Product (32-bit) 0x80004005
ERROR! Delete failed! egui 0x80004005
Uninstallation ESS/EAV/EMSX failed.
 
 
Log file location: "C:\~ESETUninstaller.log"
 
ERROR(s) occured in uninstallation process, please check the log!
 

 

 

NEED TO GET THIS UNINSTALLED ASAP 

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  • ESET Moderators

Hello,

To use the uninstaller with the /nosafemode parameter, ESET Self-Defense has to be disabled first (which requires a restart afterwards).

T.

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  • Administrators

Error 0x5 means access denied. Run the uninstall tool in safe mode or use the above mentioned command in normal mode after deleting C:\Windows\System32\drivers\ehdrv.sys in safe mode.

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