Unable to install Client Deployment

[feroz 0]

Hello all.

 

i have 75 Eset endpoint users in my company am trying to deploy Endpoint antivirus ver 6 but am unable to deploy the 75 users already have Endpoint antivirus ver 5. also am just installed ERA server ver 6.

[jimwillsher 65]

Have you installed/deployed the agent?  You have to do that first. Once deployed, you cna then choose an upgrade task for Endpoint 6, or you can create separate uninstall and install tasks.

[feroz 0]

yes i do, but agen unable to deploy or uninstall the previous version

[RedLine 0]

Will be better to uninstall it by GPO or SCCM and then push installation of new version 6

[feroz 0]

I tak RDP connection to client computer to uninstall old ver, and try to install new version via Era server agent, but nothing happen..

 

It would be very helpful if anyone do remote support.

 

Dying to configure......

Edited February 16, 2016 by feroz

[RedLine 0]

I tak RDP connection to client computer to uninstall old ver, and try to install new version via Era server agent, but nothing happen..

 

It would be very helpful if anyone do remote support.

 

Dying to configure......

Which error do you have from uninstall task or from install?

[feroz 0]

Unknown error

[RedLine 0]

Unknown error

on the executions tab?

[feroz 0]

Yes the same but when i uninstall manually from client pc and try to deploy via era. It shows unknow.

[RedLine 0]

Yes the same but when i uninstall manually from client pc and try to deploy via era. It shows unknow.

Is agent connected to ERA, firewall ports are opened,can you ping workstation by name or ip? Can you access workstation from server, if for example type in windows explorer \\host_name\C$

?

Check trace log of agent on workstation: C:\ProgramData\ESET\RemoteAdministrator\Agent\Logs\

 

Did you configured your domain workstations like it described in installation manual?

Edited February 16, 2016 by RedLine

[feroz 0]

The clinet pc whic i try to instal is already turned off firewall. I can able to ping and able to access the drives via IP or Computer name.