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i can not update my virus database

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i have an activated eset nod 32 antivirus 9 till 2018 >>> and i can not be able to run an update for the virus database  and the program is warning me for a security alert >> but in update tool it's telling me that the virus database is up to date and no necessary for update> 


                my virus signature is 12270 

please i need help >..  



best regards and i am waiting for your help

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