Machine locking with Endpoint V6

[Azevedo 0]

After running out of use the computer for a few hours the PC stops working is necessary to restart it
Note: This is only happening with Windows 7 machines and version 6 installed ENDPOINT.

 

 

Attached log ESET LOG Collector

Edited December 11, 2015 by Marcos
Logs removed as they may contain sensitive information

[jimwillsher 65]

Various posts here regarding a Windows hotfix applicable with Windows7; have you installed that?

 

 

Jim

[Azevedo 0]

The message when you run the installer was:
https://support.microsoft.com/en-us/kb/981889

Standalone Installer Windows Update
The update can not be applied to your computer.

[tmuster2k 22]

You are likely running 32 bit OS. I don't believe they make this hotfix for 32 bit systems. You can go to :  hxxp://support.eset.com/kb3668/ and follow the section in yellow starting with :

f you are running ERA Server version 6.2.171.0 (Windows) or version 6.2.200.0 (Linux) and experiencing system freezing issues after the upgrade, follow the steps below for your system architecture:

 

This should address the issue you are having. 

hxxp://support.eset.com/kb3668/

[Marcos 5,070]

There is also a 32-bit version of the hotfix available:

 

[Azevedo 0]

Thanks, Problem solved.