idunno 0 Posted November 5, 2015 Share Posted November 5, 2015 My mail client can't download email whenever I have the POP3 email protocol protection enabled. I use Thunderbird, but would rather not switch to a different program if it all possible. It is able to download mail fine if I disable the email protocol protection. I'm running Windows 7 Home. Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,295 Posted November 5, 2015 Administrators Share Posted November 5, 2015 If you have v9 installed, continue as follows: 1, restart the computer 2, open the advanced setup, navigate to Tools -> Diagnostics and enable protocol filtering advanced logging 3, launch Thunderbird and reproduce the problem 4, disable logging 5, contact Customer care and supply them with pcap files from the "C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics" folder as well as with the output from ESET Log Collector (hxxp://support.eset.com/kb3466/). You can also drop me a pm with the logs attached. Do you know what mail server you download email from? Link to comment Share on other sites More sharing options...
Solution HPDeskjet 0 Posted November 5, 2015 Solution Share Posted November 5, 2015 (edited) Have you tried uninstalling NOD32 and then doing a complete fresh install? I was having https protocol problems with NOD32 and reinstalling solved the issue. Edited November 5, 2015 by HPDeskjet Link to comment Share on other sites More sharing options...
idunno 0 Posted November 5, 2015 Author Share Posted November 5, 2015 Have you tried uninstalling NOD32 and then doing a complete fresh install? I was having https protocol problems with NOD32 and reinstalling solved the issue. That fixed it, thanks! Link to comment Share on other sites More sharing options...
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