Can't receive email in email client when email protocol protection is enabled

[idunno 0]

My mail client can't download email whenever I have the POP3 email protocol protection enabled. I use Thunderbird, but would rather not switch to a different program if it all possible. It is able to download mail fine if I disable the email protocol protection. I'm running Windows 7 Home. Thanks.

[Marcos 5,074]

If you have v9 installed, continue as follows:

1, restart the computer

2, open the advanced setup, navigate to Tools -> Diagnostics and enable protocol filtering advanced logging

3, launch Thunderbird and reproduce the problem

4, disable logging

5, contact Customer care and supply them with pcap files from the "C:\ProgramData\ESET\ESET NOD32 Antivirus\Diagnostics" folder as well as with the output from ESET Log Collector (hxxp://support.eset.com/kb3466/). You can also drop me a pm with the logs attached.

 

Do you know what mail server you download email from?

[HPDeskjet 0]

Have you tried uninstalling NOD32 and then doing a complete fresh install?  I was having https protocol problems with NOD32 and reinstalling solved the issue.

Edited November 5, 2015 by HPDeskjet

[idunno 0]

Have you tried uninstalling NOD32 and then doing a complete fresh install?  I was having https protocol problems with NOD32 and reinstalling solved the issue.

That fixed it, thanks!