Knightbeat40 0 Posted October 27, 2015 Share Posted October 27, 2015 Hello, My pc is running Windows 10 Pro x64, and I have MS Office 2010 installed. When I close Outlook it fails to close properly, then restarts. I have checked the the Events Viewer under Administrative Tools and come to find an error message about eplgOutlookSmon.dll Faulting application name: OUTLOOK.EXE, version: 14.0.7160.5000, time stamp: 0x55fb0b0cFaulting module name: eplgOutlookSmon.dll_unloaded, version: 8.0.319.0, time stamp: 0x559d237dException code: 0xc0000005Fault offset: 0x00000000000192beFaulting process ID: 0x1bc8Faulting application start time: 0x01d110a2fa4c2891Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXEFaulting module path: eplgOutlookSmon.dllReport ID: 73f6d7dc-8149-45a0-a071-1e2d6f46e28bFaulting package full name:Faulting package-relative application ID: Why is this happening, and what do I need to get this to stop? Thank you for your help in advance. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted October 27, 2015 Administrators Share Posted October 27, 2015 Could you try installing v9 to see if it makes a difference? It could be that some bug has been fixed in the mean time. Link to comment Share on other sites More sharing options...
itmetrics 0 Posted October 28, 2015 Share Posted October 28, 2015 I too get this crash .. but I don't understand the request to install version 9 .. there is no version 9 of ESET Smart Security as far as I am aware. Cheers Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted October 28, 2015 Administrators Share Posted October 28, 2015 I too get this crash .. but I don't understand the request to install version 9 .. there is no version 9 of ESET Smart Security as far as I am aware. Version 9 was released a while ago. You can download it from ESET's website www.eset.com. Link to comment Share on other sites More sharing options...
Knightbeat40 0 Posted October 28, 2015 Author Share Posted October 28, 2015 I have install version 9 on my laptop, and it appears to have solved the problem. Next, is to install it only desktop. Will let you know if it has solved it on there too. Love the new interface, and the secure payment browser. Great idea. Link to comment Share on other sites More sharing options...
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