Lafuente 0 Posted October 19, 2015 Share Posted October 19, 2015 Hello, I just installed nod32antivirus 9 on a win7 x64 computer. Since this I can't scan any document using WIA. The scanner is a Ricoh MP201 network scanner witch work fine just right before installation of this antivirus. When I launch a scanning work I see the scan moving, just like if it work fine, but at the end of the page I get an error 0x80072F78. Since this I tried to disable Firewall and/or nod32 without any success. I also tried to re-install network scanner drivers too, but nothing new here. Using this WIA scanner is not something I can't miss since this is my daily job ! Any ESET input will be really appreciated becaus I bought this product (nod32) for 3 years and I really need a fast response ! Bests, Manu Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 19, 2015 Administrators Share Posted October 19, 2015 Does temporarily disabling real-time protection make a difference? Link to comment Share on other sites More sharing options...
Lafuente 0 Posted October 19, 2015 Author Share Posted October 19, 2015 (edited) Since this I tried to disable Firewall and/or nod32 without any success. No :-( Edited October 19, 2015 by Lafuente Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted October 19, 2015 Administrators Share Posted October 19, 2015 What about renaming C:\Windows\System32\drivers\eamonm.sys and ehdrv.sys in safe mode, one at a time? Link to comment Share on other sites More sharing options...
Lafuente 0 Posted October 19, 2015 Author Share Posted October 19, 2015 I'll try tomorrow and let tou know. Thanks Link to comment Share on other sites More sharing options...
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