Eset 9 Tray icon blurry

[jlmcr87 2]

This is a photo of my monitor. Eset icon looks strange. It needs a redesign, as you can see the green right part is wider, and it looks a little blurry. My configuration: 1920x1080 and 125 ppp because 100 ppp looks too small on a 1080 p monitor. Eset 9.0.318.20 with an original license and Windows 10.

 

1: a real photo of how really eset icon looks.

 

 

2: Screenshot of Tray icon vs original icon resized to the same dimension as taskbar icon, as you can see task bar icon is blurry(left) and the other not(right):

 

Edited October 21, 2015 by jlmcr87

[shocked 60]

how close did you put the camera to take the photo?

[jlmcr87 2]

how close did you put the camera to take the photo?

That´s not the question. I´m sitting 50 cm away from the monitor, and the icon doesn´t look sharp.

[shocked 60]

i'm confused. on image #1 the icon is huge as hell, is that the normal resolution you see with naked eye?

also is that photographed with the camera at a distance of 50+cm?

[jlmcr87 2]

Photo at 50 cm@100%. As you can see the icon looks strange. Not sharp.

Edited October 15, 2015 by jlmcr87

[jlmcr87 2]

Screenshot of Task bar vs original icon resized to the same dimension as taskbar icon, as you can see task bar icon is blurry and the other not:

 

 

Now I think you can see clearly what i say.

Edited October 15, 2015 by jlmcr87

[shocked 60]

oh now i understand. i suggest you contact customer support and report the issue there, also give them the link to the this forum thread so they can see the issue.

 

hxxp://www.eset.com/int/support/contact/

[jlmcr87 2]

oh now i understand. i suggest you contact customer support and report the issue there, also give them the link to the this forum thread so they can see the issue.

 

hxxp://www.eset.com/int/support/contact/

Thanks, can a eset moderator help with this also?

[shocked 60]

it would be better to report it directly to support so they can easily froward it to the dev team.

[jlmcr87 2]

Any moderator to report the bug to eset developer team?

[shocked 60]

as i said, it would be best to submit a support request so they can easily report it to the development team. a moderator's job is not to send bugs to the devs, but they do it some times out of their good will.

[jlmcr87 2]

as i said, it would be best to submit a support request so they can easily report it to the development team. a moderator's job is not to send bugs to the devs, but they do it some times out of their good will.

Can you help me to report this bug? because i live in spain but i purchased the license in latin america. So eset latinoamerica tell me to contact spain and viceversa.......

[shocked 60]

just follow the link in my previous post to start a case with the support team.

select "home user & small office support" > then "Other question or feedback (none of the above)" > then "Feedback/Other", fill in your details and describe the issue with as much detail as possible, including the images you have uploaded here.

 

and send it

[jlmcr87 2]

just follow the link in my previous post to start a case with the support team.

select "home user & small office support" > then "Other question or feedback (none of the above)" > then "Feedback/Other", fill in your details and describe the issue with as much detail as possible, including the images you have uploaded here.

 

and send it

No luck, also i called eset Spain and they told me to contact eset latinamerica. please help me to report this. 

[shocked 60]

there is no need to call the support by phone, just do as i wrote by visiting this website hxxp://www.eset.com/int/support/contact/and do the steps i explained above.

[jlmcr87 2]

there is no need to call the support by phone, just do as i wrote by visiting this website hxxp://www.eset.com/int/support/contact/and do the steps i explained above.

I do it but they ask for license, if i give them the user name, they told me is not related with my email (i buy the license in a web distributor different than eset).

[jlmcr87 2]

Still disregarded by eset technical support. 

[jlmcr87 2]

Sorry for my confusion, i mean the tray icon, not the task bar icon!

[jlmcr87 2]

I look into eset egui.exe and found that all icons has a good resolution and they look sharp. I don´t know what´s the problem but compare the eset icons in egui.exe with the tray icon:

[TomasP 316]

Hi, I found that many icons look like that on my PC when I change the DPI. Couldn't that be the issue? I believe Windows doesn't take a larger icon, it rather scales the regular icon up. Maybe they use a sloppy algorithm for scaling the tray icons?