vanroy 0 Posted October 2, 2015 Share Posted October 2, 2015 Hi Team. Please help me w/ ESET Mobile Device Connector error. Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 317 Posted October 6, 2015 ESET Moderators Share Posted October 6, 2015 Hello, what is the error message in the log, created according to the instructions in the screenshot? Link to comment Share on other sites More sharing options...
vanroy 0 Posted October 8, 2015 Author Share Posted October 8, 2015 Hello MSI (s) (68:DC) [15:29:24:098]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI7DE4.tmp, Entrypoint: ActionConfigInsertMDMSettings INFO: Custom action 'ConfigInsertMDMSettings' successfully initialized. INFO: Successful GET property 'P_MODULES_DIR' with value - C:\Users\Soporte\AppData\Local\Temp\EsetRemoteAdminMDMCore\ INFO: Successful GET property 'P_DB_TYPE' with value - MS SQL Server via Windows Authentication INFO: Successful GET property 'P_DB_CONNECTORS_DIR' with value - C:\Users\Soporte\AppData\Local\Temp\EsetRemoteAdminMDMCore\ INFO: Successful GET property 'P_PRODUCT_NAME' with value - MDMCore INFO: Successful GET property 'P_DB_DRIVER' with value - SQL Server INFO: Successful GET property 'P_DB_HOSTNAME' with value - localhost INFO: Successful GET property 'P_DB_PORT' with value - 1433 INFO: Successful GET property 'P_DB_USER_USERNAME' with value - ********** INFO: Successful GET property 'P_DB_USER_PASSWORD' with value - ********** INFO: Successful GET property 'P_DB_NAME' with value - era_mdm_db INFO: (GetDatabaseServerConnectionStringWithoutEscape) Created connection string: 'Driver=SQL Server;Server=localhost,1433;Uid=******;Pwd={******};CharSet=utf8;' INFO: Successful GET property 'P_MDM_HOSTNAME' with value - localhost INFO: Successful GET property 'P_MDM_PORT' with value - 9981 INFO: Successful GET property 'P_MDM_ENROLLMENT_PORT' with value - 9980 INFO: Successful GET property 'P_CERT_AUTH_PATH' with value - C:\Users\Soporte\AppData\Local\Temp\EsetRemoteAdminMDMCore\ca.der INFO: Successful GET property 'P_MULTIAGENT_HTTPS_CERT_PATH' with value - C:\Users\Soporte\AppData\Local\Temp\EsetRemoteAdminMDMCore\httpscert.cer INFO: Successful GET property 'P_MULTIAGENT_HTTPS_PASSWORD' with value - ********** INFO: Entering function: class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > __cdecl Era::Setup::Common::CustomActions::CDatabaseReader::GetConfigEngineData(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Leaving function: class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > __cdecl Era::Setup::Common::CustomActions::CDatabaseReader::GetConfigEngineData(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Entering function: void __cdecl Era::Setup::Common::CustomActions::CDatabaseWrapper::SetConfigEngineData(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Leaving function: void __cdecl Era::Setup::Common::CustomActions::CDatabaseWrapper::SetConfigEngineData(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Entering function: void __cdecl Era::Setup::Common::CustomActions::CDatabaseWrapper::SetConfigEngineData(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Leaving function: void __cdecl Era::Setup::Common::CustomActions::CDatabaseWrapper::SetConfigEngineData(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Custom action 'ConfigInsertMDMSettings' ended. MSI (s) (68:40) [15:29:39:770]: Executing op: ActionStart(Name=CA_DbInsertCertAuthFile,,) Action 15:29:39: CA_DbInsertCertAuthFile. MSI (s) (68:40) [15:29:39:801]: Executing op: CustomActionSchedule(Action=CA_DbInsertCertAuthFile,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********) MSI (s) (68:08) [15:29:39:973]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIBB9A.tmp, Entrypoint: DbInsertCertAuthFile INFO: Custom action 'DbInsertCertAuthFile' successfully initialized. INFO: Entering function: void __cdecl Era::Setup::Common::CustomActions::CCAMultiAgentDbInsertCertAuthFile::CustomActionExecution(void) INFO: Successful GET property 'P_CERT_AUTH_PATH' with value - C:\Users\Soporte\AppData\Local\Temp\EsetRemoteAdminMDMCore\ca.der INFO: Successful GET property 'P_LOAD_CERTS_FROM_FILE_AS_BASE64' with value - INFO: Successful GET property 'P_DB_TYPE' with value - MS SQL Server via Windows Authentication INFO: Successful GET property 'P_DB_DRIVER' with value - SQL Server INFO: Successful GET property 'P_DB_HOSTNAME' with value - localhost INFO: Successful GET property 'P_DB_PORT' with value - 1433 INFO: Successful GET property 'P_DB_NAME' with value - era_mdm_db INFO: Successful GET property 'P_DB_USER_USERNAME' with value - ********** INFO: Successful GET property 'P_DB_USER_PASSWORD' with value - ********** INFO: Successful GET property 'P_UPGRADE' with value - INFO: Successful GET property 'P_DB_TYPE' with value - MS SQL Server via Windows Authentication INFO: Entering function: class Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase *__cdecl Era::Setup::Common::CustomActions::MultiAgentSetupDbManagerCreator(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Leaving function: class Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase *__cdecl Era::Setup::Common::CustomActions::MultiAgentSetupDbManagerCreator(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &) INFO: Entering function: void __cdecl Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::Connect(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,unsigned short,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,bool) INFO: Entering function: void __cdecl Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::Disconnect(void) INFO: Leaving function: void __cdecl Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::Disconnect(void) INFO: Leaving function: void __cdecl Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::Connect(const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,unsigned short,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,const class std::basic_string<char,struct std::char_traits<char>,class std::allocator<char> > &,bool) ERROR: !!! In function Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::InsertCertificateAuthorityIntoDatabase, caught an exception: ODBC handle exception; msg: SQLExecute() Requested SQL statement: EXECUTE [dbo].[usp_setup_store_ca_certificate] '00000000-0000-0000-7008-000000000001', 1, 30, 0, 0x080112260A2430303030303030302D303030302D303030302D373030322D3030303030303030303030321A260A2430303030303030302D303030302D303030302D373030382D30303030303030303030303120012801320D08D00F100118012001280130013A0D08D00F100118012001280130014001481E, 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ative SQL statement: EXECUTE [dbo].[usp_setup_store_ca_certificate] '00000000-0000-0000-7008-000000000001', 1, 30, 0, 0x080112260A2430303030303030302D303030302D303030302D373030322D3030303030303030303030321A260A2430303030303030302D303030302D303030302D373030382D30303030303030303030303120012801320D08D00F100118012001280130013A0D08D00F100118012001280130014001481E, 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onnection:NetConn: 0000000A5F179D20 Server:Not applicable =========================== ODBC Diagnostic record #1: =========================== SQLSTATE = 42000 Native Error Code = 2812 [Microsoft][ODBC SQL Server Driver] Could not find stored procedure 'dbo.usp_setup_store_ca_certificate'. INFO: Entering function: void __cdecl Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::Disconnect(void)INFO: Leaving function: void __cdecl Era::Setup::Common::CustomActions::CMultiAgentSetupDbManagerBase::Disconnect(void)INFO: Leaving function: void __cdecl Era::Setup::Common::CustomActions::CCAMultiAgentDbInsertCertAuthFile::CustomActionExecution(void)ERROR: (DbInsertCertAuthFile) Caught a Poco exception: ODBC handle exception; msg SQLExecute()Requested SQL statement: EXECUTE [dbo].[usp_setup_store_ca_certificate] '00000000-0000-0000-7008-000000000001', 1, 30, 0, 0x080112260A2430303030303030302D303030302D303030302D373030322D3030303030303030303030321A260A2430303030303030302D303030302D303030302D373030382D30303030303030303030303120012801320D08D00F100118012001280130013A0D08D00F100118012001280130014001481E, 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ative SQL statement: EXECUTE [dbo].[usp_setup_store_ca_certificate] '00000000-0000-0000-7008-000000000001', 1, 30, 0, 0x080112260A2430303030303030302D303030302D303030302D373030322D3030303030303030303030321A260A2430303030303030302D303030302D303030302D373030382D30303030303030303030303120012801320D08D00F100118012001280130013A0D08D00F100118012001280130014001481E, 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onnection:NetConn: 0000000A5F179D20Server:Not applicable===========================ODBC Diagnostic record #1:===========================SQLSTATE = 42000Native Error Code = 2812[Microsoft][ODBC SQL Server Driver][sql Server]Could not find stored procedure 'dbo.usp_setup_store_ca_certificate'. INFO: Successful GET property 'P_SILENT' with value - Error 30000. A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website:kb.eset.com Issue ID: SOLN406 MSI (s) (68!A0) [15:39:55:646]: Product: ESET Remote Administrator Mobile Device Connector -- Error 30000. A critical error occurred. Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website:kb.eset.com Issue ID: SOLN406 Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 317 Posted October 9, 2015 ESET Moderators Share Posted October 9, 2015 Hi, please see this part from your message: Please see the installation log for more information. Enabling the log is described at the ESET knowledge base website: kb.eset.com Issue ID: SOLN406 That is the log I was asking about, not the one you posted. Link to comment Share on other sites More sharing options...
vanroy 0 Posted October 9, 2015 Author Share Posted October 9, 2015 Hi, please download the log from this link hxxp://we.tl/3MtlCZSsL5 thanxz Link to comment Share on other sites More sharing options...
ESET Moderators TomasP 317 Posted October 13, 2015 ESET Moderators Share Posted October 13, 2015 Thank you. Upon further inspection, I'd suggest contacting your local ESET support office as further information will be needed and the case will need to be tracked. When contacting them, you can already pinpoint to the error in the log "SQLSTATE = 42000 Native Error Code = 2812 [Microsoft][ODBC SQL Server Driver] Could not find stored procedure 'dbo.usp_setup_store_ca_certificate'." Link to comment Share on other sites More sharing options...
Solution vanroy 0 Posted October 13, 2015 Author Solution Share Posted October 13, 2015 (edited) Solved. Change database name era_mdm_db2 or Drop existing and create new database. Edited October 13, 2015 by vanroy Link to comment Share on other sites More sharing options...
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