Jaroslav Furdos 0 Posted September 16, 2015 Share Posted September 16, 2015 Hi, i have problem to connect Android phone to ERA, 1. MDM Appliance installed successfully, - connection with ERA is OK 2. New mobile device enrollment successful, but ERA allways show it as "Unknown" and I can not activate devide in ERa console This is from MDM appliance /var/log/eset/RemoteAdministrator/MDMcore/trace.log 2015-09-16 12:50:03 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:50:03 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220 2015-09-16 12:50:51 Information: Agent disconnected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:50:52 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:50:52 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220 2015-09-16 12:51:39 Information: Agent disconnected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:51:40 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:51:40 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220 2015-09-16 12:52:26 Information: Agent disconnected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:52:27 Information: New Agent connected. UUID: e47fdd9f-0345-4940-a49e-e1f34be31d6c 2015-09-16 12:52:27 Information: New AgentUDID: e47fdd9f-0345-4940-a49e-e1f34be31d6c is associated with DeviceID: 356779055782220 there are logs for three days back, and every second is new agent connected and disconnected. Any help? Thanks. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,399 Posted September 16, 2015 Administrators Share Posted September 16, 2015 I think that's ok - only a limited number of virtual agents connect to ERAS at a time and then disconnect so that other agents can connect. Please enclose the whole MDM trace log. Link to comment Share on other sites More sharing options...
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