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Log file location for ERA virtual appliance (vmware)


csedgbeer
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Hi 

 

Easy one, just get setup with the ERA virtual appliance on vmware pushing out agents and endpoint software etc.

 

The odd agent/endpoint installation fails, but where are the logs stored on the appliance so i can troubleshoot?

 

Thanks

 

Chris

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Hello,

The trace log on the server contains the errors of Agent installation and the trace log on the client contains error of Endpoint installation.

However, these contain just a summary of the failure. If that won't help, I recommend to run the installation manually with full logging for further investigation.

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No, trace log is a log file located in /var/log/eset/RemoteAdministrator/Agent/trace.log and /var/log/eset/RemoteAdministrator/Server/trace.log

This contains the last error returned by the installer.

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