Log file location for ERA virtual appliance (vmware)

[csedgbeer 0]

Hi 

 

Easy one, just get setup with the ERA virtual appliance on vmware pushing out agents and endpoint software etc.

 

The odd agent/endpoint installation fails, but where are the logs stored on the appliance so i can troubleshoot?

 

Thanks

 

Chris

[TomasP 316]

Hello,

The trace log on the server contains the errors of Agent installation and the trace log on the client contains error of Endpoint installation.

However, these contain just a summary of the failure. If that won't help, I recommend to run the installation manually with full logging for further investigation.

[csedgbeer 0]

thanks, so on the "detail" column on the deployed task, is that the only available information?

[TomasP 316]

No, trace log is a log file located in /var/log/eset/RemoteAdministrator/Agent/trace.log and /var/log/eset/RemoteAdministrator/Server/trace.log

This contains the last error returned by the installer.

[csedgbeer 0]

ok thank you, is it easy to enable ftp/sftp on the appliance, would be quicker for me to use a client to view the files

[TomasP 316]

The appliance is a regular CentOS system with preinstalled ERA, so you can enable it just like on a regular CentOS machine.