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ERA Agents not connecting to Server


tomha
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All prior working clients cannot connect to the ERA Server anymore.

 

The status log displays under Last replication: Error: CStepProcessor: Replication slave stopped replication during initialization

 

Excerpt from the Agents trace log: 

 

2015-09-13 07:39:31 Information: Kernel [Thread 1718]: Used memory after modules start-up is 19456 KB
2015-09-13 07:39:31 Error: CEssConnectorModule [Thread 1378]: Starting of HIPS failed because of exception: CNodcommChannel: Send request failed with 14, Command failed - Make sure that Agent runs with Administrator privileges.
2015-09-13 07:39:31 Error: CEssConnectorModule [Thread e50]: CNodcommChannel: ESERVER_BROADCAST size is bigger than available broadcast
2015-09-13 07:39:31 Error: CReplicationModule [Thread 146c]: CStepProcessor: Replication slave stopped replication during initialization
2015-09-13 07:39:31 Error: CReplicationModule [Thread 146c]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "localhost" port: 2222, remote_peer_type=3, remote_peer_id=21df66e3-ec38-4147-b3ce-8edb341f8333, remote_realm_id=)
2015-09-13 07:40:31 Error: CReplicationModule [Thread 146c]: CStepProcessor: Replication slave stopped replication during initialization
2015-09-13 07:40:31 Error: CReplicationModule [Thread 146c]: CReplicationManager: Failure of scenario (type=Regular, task_id='00000000-0000-0000-7005-000000000001', link='Automatic replication (REGULAR)' (00000000-0000-0000-7007-000000000001), current_step= [], current_step_phase=, remote_peer=host: "localhost" port: 2222, remote_peer_type=3, remote_peer_id=21df66e3-ec38-4147-b3ce-8edb341f8333, remote_realm_id=)

 

This problem exists on all clients

in this example the client is the server itself, therefore it is connectimg to localhost. The other clients are connecting to the server by its name of course.

 

Any Hints to get the clients connected again.

 

 

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  • ESET Moderators

Hello tomha,

 

Can you please post the server log from the same time? This is an unusual issue and we would need to see what the server logged.

Thanks,

 

T.

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Server log:

2015-09-13 07:08:54 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:08:54 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:08:54 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
2015-09-13 07:09:14 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:09:14 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:09:14 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
2015-09-13 07:09:34 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:09:34 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:09:34 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
2015-09-13 07:09:54 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:09:54 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:09:54 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
2015-09-13 07:10:14 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:10:14 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:10:14 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
2015-09-13 07:10:34 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:10:34 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:10:34 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)
2015-09-13 07:10:54 Error: CReplicationModule [Thread 1180]: CStepTx: Data processing failed with: Object 8fdeca83-1041-4730-a096-02fb2fda6c71 was not found (LoadComputer: Computer does not exist)
2015-09-13 07:10:55 Error: CReplicationModule [Thread 1180]: CStepTx: Received unexpected message of type 205 (step: 'MetadataStaticObjects', phase: Failed)
2015-09-13 07:10:55 Error: CReplicationModule [Thread 1180]: CStepProcessor: Replication slave failed to process network message of type 205 with: CStepTx: Received unexpected message or step is not in expected state (phase)

 

These Errors are repeating all the time. It seems the client computers are not recognized anymore

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  • ESET Moderators

Hello,

 

This looks like the database contains corrupted data.

Did you previously perform some manual changes in the database, or revert the database to a previous state?

We would need to see the complete dump of the database. Are you willing to upload it for us?

If so, please name the file "forum_5963" (according to this thread's ID) and upload it to ftp://ftp.nod.sk/support

Once the file is uploaded, let us know here and we will have a look at it.

 

Thanks

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The db backuo is on your ftp server. There was no manipulation of the database. At the time the error occured i had to do some heavy servicing of the server.  Its a Windows Server 2012 R2 and due to installation of other software i had to uninstall Parallels Plesk, DotNet, IIS and IIS configuration was reset to default. Accidently i uninstalled the Servers GUI and ended up with Server 2012 Core Installation. I reinstalled the GUI, ASP.NET, DotNet and IIS. Plesk was not reinstalled,. because it is not needed.

The Database was not touched intentionally.

 

Best Regards

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