Khalo 0 Posted July 10, 2015 Share Posted July 10, 2015 Hello, Today, 2015 -07-10, I received an email telling me this : hxxp://app.response.esetprotects.com/e/es.aspx?s=2208&e=382161&elq=cda8715cb398476b9c613f06e3e9cdb2 I BOUGHT at a retail store the ESET NOD32 Antivirus software and PAID it, in full and in CASH -- I have an official proof of purchase. It is NOT a 30-day trial version which I paid for, but a full version for ONE YEAR. Any possible mistake from your part should be corrected. So, please, update your files. Thanks. Michel Khalo Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted July 11, 2015 Administrators Share Posted July 11, 2015 My understanding is that this email has nothing to do with your purchase. I assume you initially installed ESET, activated a trial version and subscribed for news from ESET which is the reason for getting the above mentioned email. After purchase you should have received an email with your username and password that you can use for activation and updating the ESET product. Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 12, 2015 Share Posted July 12, 2015 (edited) Hello Khalo-take a look at this: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2792&actp=search&viewlocale=en_US&searchid=1436712122575 Edited July 12, 2015 by TomFace Link to comment Share on other sites More sharing options...
Former ESET Employees dwomack 159 Posted July 21, 2015 Former ESET Employees Share Posted July 21, 2015 You mention purchasing ESET NOD32 Antivirus from a retail store. The following would help you, since you likely do NOT have a username and password just yet: The first time you install your ESET product, use your Activation Key: Locate the Activation Key printed inside your product package. Since you've already installed the software, go to https://www.eset.com/us/activate/ and fill out the form to activate your serial key and generate a username/password. Once you hit submit, you will be redirected to a blank page showing the username/password for your license. You will also be sent an email with this information for your records. KEEP THIS EMAIL! You can then use the instructions here to help you enter this information into your product OR just open the program window, hit CTRL+U, enter the credentials, then click OK. Your other option is to uninstall ESET NOD32 Antivirus and reinstall BUT near the end of installation, choose to activate using your serial key. For the email that you have already received, there is an 'unsubscribe' option at the end of the email. It may take 24 hours for the system to process the change but usually it's much more immediate than that. Link to comment Share on other sites More sharing options...
TomFace 539 Posted July 22, 2015 Share Posted July 22, 2015 Very eloquently put dwomack. Link to comment Share on other sites More sharing options...
whitehathamza 1 Posted July 30, 2015 Share Posted July 30, 2015 (edited) awesomeee Edited July 30, 2015 by whitehathamza Link to comment Share on other sites More sharing options...
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