Installation Issues - Windows 8

[santos2674 0]

I have a User that purchased the product for her home PC and 3 others.  She was able to successfully install the product on her 2 computers and one of them is having this issue:

 

> During the install about 2 mins into the install it crashes

> ERROR:  The computer has not been restarted after a program uninstallation. Please restart the computer and run the install again.

 

I have done  >> restarted the PC  >> tried the installation again >> and failed with these scenarios: 

. Uninstalled the product

. Ripped it out of the registry

. Used the ESET cleaner tool

. Downloaded an OLD and New version of the NOD32 Antivirus Software

 

It's failed every time.  Suggestions?

 

[TomFace 539]

Have you looked at this?

 

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2434&actp=search&viewlocale=en_US&searchid=1430919533682

Edited May 6, 2015 by TomFace

[santos2674 0]

That is a great article if I was having an issue during 'Activation' but I am having issues installing the program.  I have never had issue during install.  She has never installed this before.  I've ripped out of the registry the install files that it throws in there.... hmmm.  Any other suggestions?  Thank you.

[TomFace 539]

My mistake...sorry.

[planet 232]

I'm assuming that you've read the KB article regarding this message you get:

hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN3361

 

Where you restart twice (not shutdown), modify one registry entry, delete two other entries, restart and run the uninstall tool in Safe Mode, then restart (not shutdown) and reinstall the latest version?

 

The message is not exclusive to ESET but to anything that uses the Microsoft Windows Installer, such as a previous uninstall not recognising that the computer has since been restarted.

Edited May 6, 2015 by planet

[santos2674 0]

Tried that just now and there is nothing in the registry that it was asking me to delete... this is soo weird and frustrating.

[rugk 397]

Okay if you first manually uninstall NOD32 in safe mode? (It's worth a try although you say ESET wasn't installed before - AFAIK the uninstaller tool even detects other AVs or similar stuff which may also be removed first)

[santos2674 0]

Any other suggestions.  That didn't seem to work either. :/

. Thank you for helping though I appreciate it a lot.