Kristi-j 0 Posted March 26, 2015 Share Posted March 26, 2015 I have run a deep scan twice, each time it shows 7 threats. At first it popped open a window, but it did two pop ups and if you clicked OK, both windows went aways and you could not click Finish. If I really have threats, I would like to clean them up.. I am on Mac OS 10.8.5 I am including a photo of what Eset is showing. After clicking Don't show this again, the two windows do not appear.. Please help! Kristi J Esetscan1.tiff Link to comment Share on other sites More sharing options...
ESET Moderators foneil 342 Posted March 26, 2015 ESET Moderators Share Posted March 26, 2015 We have an ESET Knowledgebase article that explains some reasons for this, as well as offers some solutions to try. The content is primarily directed to Windows OS, but most of the explanations/solutions are relevant for OS X as well. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN117 Specifically, see the section anchor-linked here: hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN117#special Link to comment Share on other sites More sharing options...
Most Valued Members planet 232 Posted March 26, 2015 Most Valued Members Share Posted March 26, 2015 Adding to foneil's post, you can see what threats were detected from the scan by clicking on the ESET icon in the menubar (top right of screen), going to 'Tools' and clicking on 'Log files'. Under the 'Computer scan' log, right click on the scan that has the detected threats and select 'Show'. There, you will find the location of the found threats in red text. Link to comment Share on other sites More sharing options...
Kristi-j 0 Posted March 26, 2015 Author Share Posted March 26, 2015 I can't even click on the finish, two windows open, or did, when I clicked "Do not show this window again" now they do not open anymore. But if you clicked on OK, both windows went away and you did not have the chance to click Finish... Link to comment Share on other sites More sharing options...
Kristi-j 0 Posted March 26, 2015 Author Share Posted March 26, 2015 Also if I click on the log files, filter by threats, nothing shows up.. Link to comment Share on other sites More sharing options...
Most Valued Members Solution planet 232 Posted March 26, 2015 Most Valued Members Solution Share Posted March 26, 2015 Also if I click on the log files, filter by threats, nothing shows up.. Have you chosen 'Computer scan' instead, right clicked on the scan you made, and selected 'Show'? This is similar to what should appear, with detected threats in red text (this example shows the eicar test file located on Macintosh HD). Link to comment Share on other sites More sharing options...
Kristi-j 0 Posted March 26, 2015 Author Share Posted March 26, 2015 Ok. I can find them now, thank you.... Link to comment Share on other sites More sharing options...
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